Customer Service Representative

Novra Corp; Charlotte (NC); On-site; USD 32,000 - 42,000; Full time

Job summary

Novra Corp is seeking a friendly and motivated Customer Service Representative to assist customers and provide professional support throughout the experience. This role emphasizes helping people, solving routine concerns, and building positive customer relationships in a collaborative team setting.

The position focuses on responding to questions, supporting satisfaction initiatives, and contributing to retention efforts while maintaining accurate records and contributing to ongoing training.

Qualifications

• High school diploma or equivalent.
• Strong communication and interpersonal skills.
• Friendly, professional, and customer-focused attitude.
• Strong listening and problem-solving abilities.

Responsibilities

• Recommend products or solutions based on customer needs.
• Address routine customer questions and concerns.
• Support customer follow-ups and relationship-building activities.
• Assist with customer satisfaction and retention initiatives.
• Maintain accurate records of customer interactions and follow-up activities.
• Communicate customer feedback and questions to appropriate team members.
• Support customer engagement and promotional initiatives.
• Assist with customer acquisition and sales opportunities when appropriate.
• Help ensure customers receive timely and professional service.
• Collaborate with team members to achieve customer service goals.
• Participate in ongoing training and professional development.

Skills

Communication

Interpersonal

Multitasking

Customer-focused

Education

High school diploma or equivalent

Job description

About Us

Novra Corpwas founded with a simple vision: to provide businesses with modernmarketing support that is both strategic and practical. In a landscapewhere attention is limited and competition is constant, we help brandscommunicate more clearly, present themselves more effectively, and growwith intention

Job Summary

We are seeking a friendly and motivated Customer Service Representative to assist customers, answer questions, and provide professional support throughout the customer experience. This role is ideal for someone who enjoys helping people, solving routine concerns, and building positive customer relationships in a team-oriented environment.

Responsibilities

• Recommend products or solutions based on customer needs.
• Address routine customer questions and concerns.
• Support customer follow-ups and relationship-building activities.
• Assist with customer satisfaction and retention initiatives.
• Maintain accurate records of customer interactions and follow-up activities.
• Communicate customer feedback and questions to appropriate team members.
• Support customer engagement and promotional initiatives.
• Assist with customer acquisition and sales opportunities when appropriate.
• Help ensure customers receive timely and professional service.
• Collaborate with team members to achieve customer service goals.
• Participate in ongoing training and professional development.

Qualifications

• High school diploma or equivalent required.
• Strong communication and interpersonal skills.
• Friendly, professional, and customer-focused attitude.
• Strong listening and problem-solving abilities.
• Positive attitude and willingness to learn.
• Good organization and multitasking skills.
• Reliable, adaptable, and self-motivated.
• Comfortable interacting with customers and the public.
• Previous customer service, retail, hospitality, sales, or related experience is a plus but not required.