Customer Care Specialist

Novra Corp; Charlotte (NC); On-site; USD 32,000 - 42,000; Full time

Job summary

Novra Corp is seeking a friendly and motivated Customer Service Representative to assist customers and provide professional support throughout the experience. This role emphasizes helping people, solving routine concerns, and building positive customer relationships in a collaborative team setting.

The position focuses on responding to questions, supporting satisfaction initiatives, and contributing to retention efforts while maintaining accurate records and contributing to ongoing training.

Qualifications

• High school diploma or equivalent.
• Strong communication and interpersonal skills.
• Friendly, professional, and customer-focused attitude.
• Strong listening and problem-solving abilities.

Responsibilities

• Recommend products or solutions based on customer needs.
• Address routine customer questions and concerns.
• Support customer follow-ups and relationship-building activities.
• Assist with customer satisfaction and retention initiatives.
• Maintain accurate records of customer interactions and follow-up activities.
• Communicate customer feedback and questions to appropriate team members.
• Support customer engagement and promotional initiatives.
• Assist with customer acquisition and sales opportunities when appropriate.
• Help ensure customers receive timely and professional service.
• Collaborate with team members to achieve customer service goals.
• Participate in ongoing training and professional development.

Skills

Communication

Interpersonal

Multitasking

Customer-focused

Education

High school diploma or equivalent

Job description

Novra Corp is seeking a friendly and motivated Customer Service Representative to assist customers and provide professional support throughout the experience. This role emphasizes helping people, solving routine concerns, and building positive customer relationships in a collaborative team setting.

The position focuses on responding to questions, supporting satisfaction initiatives, and contributing to retention efforts while maintaining accurate records and contributing to ongoing training.