Customer Service Representative

Williams-Sonoma, Inc.; Charlotte (NC); Remote; USD 10,000 - 60,000; Part time

Job summary

An established industry player is seeking passionate Customer Service Representatives to join their remote team. This role is perfect for individuals who thrive in fast-paced environments and are dedicated to providing exceptional customer support. You will be the first point of contact for inquiries, utilizing your problem-solving skills to deliver effective solutions. Enjoy the flexibility of working from home while contributing to a company that values integrity and collaboration. With competitive pay starting at $15/hr and opportunities for professional development, this position is ideal for those looking to make a positive impact in customer service.

Benefits

Paid Time Off

Paid Training

401(k) with Company Match

Employee Discounts (up to 40% off)

Qualifications

• 1+ years of customer service experience in retail, call center, or hospitality.
• Strong communication skills to de-escalate and resolve issues.

Responsibilities

• Provide customer support via phone, ensuring clear and empathetic resolutions.
• Troubleshoot issues and follow up with customers for satisfaction.

Skills

Customer Service Experience

Strong Communication Skills

Problem-Solving Mindset

Integrity and Reliability

Tech-Savvy

Tools

Google Chrome

Windows 10/11

Anti-Virus Software

Job description

Williams-Sonoma Inc.

Customer Service Representatives– Work from Home!
Now hiring PART TIME staff until July 2025
Must be located in the state of North Carolina

Why Join Us?

Are you passionate about delivering top-tier customer service? Do you thrive in a fast-paced environment where problem-solving and integrity are valued? We’re looking for dedicated Customer Service Associates to join our remote team! In this role, you’ll provide world-class support, resolve inquiries efficiently, and be a brand ambassador—all from the comfort of your home.

If you love helping people, finding solutions, and making a real impact, this role is for you!

Your Day to Day (Essential Functions):

Customer-Focused Support

1. Serve as the first point of contact for customer inquiries via phone.
2. Actively listen to customer concerns and provide clear, accurate, and empathetic resolutions.
3. Handle escalations with professionalism, ensuring a smooth resolution process.

Problem-Solving & Ownership

1. Apply critical thinking to troubleshoot issues and offer appropriate solutions.
2. Approve adjustments, returns, or other resolutions within established guidelines.
3. Follow up with customers to ensure complete satisfaction and issue solutions.

Service with Integrity

1. Uphold company values by providing honest, ethical, and transparent support.
2. Maintain confidentiality of customer data and company policies.
3. Stay informed about product updates, policies, and procedures to provide accurate information.

Collaboration & Continuous Growth

1. Work closely with team members and leadership to improve service processes.
2. Participate in ongoing training to enhance skills and stay ahead in customer service excellence.
3. Provide feedback to improve company policies and customer experience strategies.

What We Offer:

Competitive pay range starting at$15.00/hr (may increase based on state requirements and work-site status)
Recognition based incentives and bonuses
Paid time off and paid training
401(k) with company match
Career advancement opportunities and professional development
Employee discounts and perks (up to 40% off most products and brands)

What We’re Looking For:

1+ years of customer service experience (retail, call center, or hospitality preferred)
Strong communication skills - Ability to de-escalate and resolve issues professionally
Problem-solving mindset - You think fast and adapt quickly
Integrity and reliability - You do the right thing, even when no one is watching
Comfortable working in a fast-paced environment with performance goals
Tech-savvy - Ability to navigate multiple systems and multitask efficiently
Must have a quiet home workspace with reliable high-speed internet

Technology Requirements Overview:

In order to work from home, our agents must have their own full-size or all-in-one desktop personal computer, or a traditional laptop personal computer that meets the minimum specifications listed in the sections below.

Devices not acceptable:

Tablet-based/convertible personal computers (i.e. – Microsoft Surface, Surface Book), Chromebooks, Steam Decks and mobile phones (unless needed for two-factor authentication) are not acceptable.

Operating Systems:

Windows 10 Home, Windows 10 Pro, or Windows 10 Pro for Workstations
Windows 11 Home, Windows 11 Pro, or Windows 11 Pro for Workstations
Mac IOS 12 or newer

What if I have an Education or Enterprise edition of Windows?

Education and Enterprise editions are not licensed for individual use (these licenses would be owned by a larger organization).

What if I am using a Windows Insider version of Windows?

Versions of Windows provided via the Windows Insider program are not considered stable versions of Windows, and are therefore not suitable for production use. Support will only be provided on stable, main release versions of Windows.

What if I am using an older version of Windows?

We do not support Windows 95, 98, ME, 2000, XP, Vista, Windows 7, Windows 8 or Windows 8.1.

What kind of software do I need?

A PC that is fully updated with all current Windows AND all optional updates, as these are device specific for your system and can affect audio and other performance if not updated.

What antivirus protection do I need?

You must have an anti-virus program running on your computer. Microsoft Defender is sufficient and already installed on most Windows-based computers.

Web Browser:

Our systems work best using Google Chrome. Other browsers may not work. If this is the case, we will ask you to install Chrome.

Random Access Memory (RAM):

6 GB RAM or higher, but we recommend 8 GB or higher to support the work environment.

Internal Storage:

You must have enough free space available to both install needed systems and run these systems effectively.

Display/Monitor:

Minimum Optimal Screen Resolution:

1920 x 1080

Devices and peripherals needed:

External mouse* (wired preferred)
Keyboard (wired preferred)
Webcam (will be utilized for Training and meetings)
USB headset* (wired required– wireless/Bluetooth headsets NOT acceptable)
We highly recommend you have the following headsets for best results during your employment:
Plantronics Blackwire 3210/3220
Jabra Evolve 20 UC
Logitech H390
Other recommendations will be included in the system requirements documentation provided later in the process.
Headset models NOT supported:
MPOW
Cyber Acoustics
NUBOW

We do not recommend using built-in laptop track pads

Your system’s internet speed will be tested using our System Checker during the pre-hire process and throughout employment as needed. If you choose, you may examine your speeds at http://speedof.me, however that will not be an official evaluation of your connection. Internet-based speed tests measure speeds to your residence, and may not be indicative of actual speeds to your computer.