Customer Service Representative

Professional Financial Services; Charlotte (NC); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

An EXCELLENT benefits bundle

Monthly Bonus Potential

Community Service

Growth Potential

Top-of-the-line training

Job summary

Professional Financial Services (PFS) has been purchasing retail installment contracts for new and used automobiles, trucks and motorcycles originated by franchise and independent vehicle dealers since 1995. We have branches in 12 different states.

You’ll know you are a successful Customer Service Representative when you provide outstanding customer service, perform collection activities, assist with insurance verifications, and welcome callers, while supporting loan payments and fund processing.

Qualifications

• Previous customer service and/or collections experience.
• A valid state driver’s license, with an acceptable driver’s record.
• Access to a reliable automobile for work use.

Responsibilities

• Provide outstanding customer service and problem resolution.
• Perform collection activities on delinquent accounts.
• Assist with insurance verifications.
• Perform Welcome Calls.
• Act as back up to the Administrative Assistant to receive loan payments and fund loans.
• Perform Skip Tracking and other locate activities.

Skills

Customer service

Communication skills

Collections experience

Driver's license

Reliable vehicle

Job description

Location: Charlotte, NC, United States
Date Posted: Aug 18, 2026

Do you take pride in having exceptional communication skills? Are you comfortable providing noteworthy customer service and building relationships along the way?

Your skills could be used to work hand in hand in assisting our customers. With this role, you will have the opportunity to help them through their automobile financing needs both over the phone and in person.

If you are ready to make a difference, join an enthusiastic team and start a lifelong career, “Come Begin Your Story” as a Customer Service Representative!

Professional Financial Services (PFS) has been purchasing retail installment contracts for new and used automobiles, trucks and motorcycles originated by franchise and independent vehicle dealers since 1995. We have branches in 12 different states.

You’ll know you are a successful Customer Service Representative when you:

• Provide outstanding customer service and problem resolution
• Perform collection activities on delinquent accounts
• Assist with insurance verifications
• Perform Welcome Calls
• Act as back up to our Administrative Assistant to receive loan payments and fund loans
• Perform Skip Tracking and other locate activities

You could be a great addition as Customer Service Representative if you have:

• Previous customer service and/or collections experience
• A valid state driver’s license, with an acceptable driver’s record
• Access to a reliable automobile for work use

Keep in mind that we provide:

• An EXCELLENT benefits bundle that includes medical insurance (minimal cost to the employee), dental, vision, life insurance, short-and long-term disability, profit sharing, 401k with company matching, and paid sick, holiday, and vacation time.
• Monthly Bonus Potential – You have the ability to earn a monthly bonus when your team meets your Company set goals!
• Community Service - As a company, we are pro-active members of the community. We make ongoing contributions to charities, local food banks, educational institutions and more.
• Growth Potential- We believe in fostering our employees’ talents and providing a pathway for their individual career story.
• TOP-of-the-line training that includes hands-on training, online training, and new hire class orientation. We are committed to helping you build a solid foundation and do your job to the best of your abilities.