Customer Service Representative

Ultimate Staffing Services; Carlsbad (CA); On-site; USD 28,000 - 30,000; Part time

Job summary

Ultimate Staffing Services is actively seeking a dedicated Customer Service Representative to join their client's team in Carlsbad, California. This role emphasizes care coordination and helping patients access needed services while maintaining high standards of customer service.

The position involves following up on inquiries, verifying documentation, handling billing questions, and reaching out to qualify potential clients for Group Therapy programs.

Qualifications

• Excellent interpersonal, verbal, and written communication skills.
• Strong customer service orientation with a warm, empathetic phone manner.
• Ability to handle sensitive patient information discreetly and professionally.
• Strong organizational skills and attention to detail.
• Multitask and prioritize in a fast-paced office environment.
• Ability to handle clients who reach out in crisis or highly emotional state.
• A warm, positive attitude and a genuine enjoyment of connecting with and supporting people.

Responsibilities

• Follow up with patient inquiries, assess clinical needs, and match patients with an appropriate therapist to schedule a consult.
• Confirm required documentation is complete before each scheduled intake.
• Respond promptly to billing inquiries from patients and clinicians.
• Field incoming client calls and ensure timely, appropriate follow-up.
• Identify and qualify potential clients for Group Therapy programs.

Skills

Interpersonal skills

Verbal communication

Written communication

Customer service

Discretion with patient data

Organizational skills

Multitasking

Crisis handling

Positive attitude

Tools

Simple Practice EMR

Google Workspace

Spreadsheets

Job description

Customer Service Representative (JN -092026-430339) Carlsbad, California

Salary: USD20 - USD22 per hour

Position Overview

Ultimate Staffing Services is actively seeking a dedicatedCustomer Service Repto join their client's team in Carlsbad, California. This position plays a crucial role in ensuring seamless care coordination and support to patients, assisting them in accessing the services they need while maintaining high standards of customer service.

Responsibilities

• Follow up with patient inquiries, assess clinical needs, and match patients with an appropriate therapist to schedule a consult.
• Confirm required documentation is complete before each scheduled intake.
• Respond promptly to billing inquiries from patients and clinicians.
• Field incoming client calls and ensure timely, appropriate follow-up.
• Identify and qualify potential clients for Group Therapy programs.

Required Skills

• Excellent interpersonal, verbal, and written communication skills.
• Strong customer service orientation with a warm, empathetic phone manner.
• Ability to handle sensitive patient information with discretion and professionalism.
• Strong organizational skills and attention to detail.
• Ability to multitask and prioritize in a fast-paced office environment.
• Ability to appropriately and effectively handle clients who reach out in a crisis or highly emotional state.
• A warm, positive attitude and a genuine enjoyment of connecting with and supporting people.

Desired Skills

• Previous experience in a similar role is a big plus
• Familiarity with an EMR system (Simple Practice preferred).
• Proficiency with software tools such as Google Workspace.
• Experience in a healthcare, mental health, or wellness setting.
• Comfort with basic data entry and reporting tools (e.g., spreadsheets).
• Bilingual (Spanish or other language) a plus.

Required Work Hours

Part Time, about 20 hours per week

Pay

$20 - 22 per hour