Call Center Coordinator, 3rd Shift

Jobtailor; North Barrington (IL); On-site; USD 36,000 - 48,000; Full time

Job summary

Jobtailor in United States (Illinois) seeks a customer service specialist to handle inbound and outbound calls, collect data on breakdowns, and coordinate servicing with other departments. The role emphasizes meeting call center metrics, adaptability, and a professional, courteous approach.

The ideal candidate has 1 year of customer service experience, strong communication skills, and solid Microsoft Office proficiency to support data collection and workflow processes in a high-volume

Qualifications

• High school diploma or GED required.
• 1 year of customer service experience.
• Experience with inbound and outbound calls, retention, and/or customer service.
• Intermediate Microsoft Office skills.
• Excellent interpersonal and communication skills.
• Comfortable working in a high volume fast pace role.
• Demonstrated ability to prioritize tasks and manage time efficiently.
• Basic computer skills in various software and web-based applications.

Responsibilities

• Provide excellent customer service to all callers.
• Answer inbound calls, collect data from callers pertaining to a breakdown.
• Place outbound phone calls to seek authorization to proceed with servicing a down unit or seek answers pertaining to a down unit.
• Meet and/or exceed call center metrics.
• Adapt well to change and accepts constructive feedback.
• Develop understanding of Idealease Best Practices.
• Have a basic understanding of facilitating service assignments.
• Communicate and cooperate with all departments.
• Attend company meetings as required.
• Handle all customer issues in a professional and courteous manner.
• Display an earnest desire to perform assigned tasks efficiently and accurately.
• Complete assigned tasks within allotted time frame.
• Display an aptitude to learn and advance.
• Eagerly participate in company sponsored training events.
• Promote atmosphere of cooperation, teamwork and goodwill with fellow employees.
• Display honesty in all company related dealings.

Skills

Customer service

Inbound calls

Outbound calls

Time management

Interpersonal communication

Microsoft Office

Data collection

Call center metrics

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

• Provide excellent customer service to all callers.
• Answer inbound calls, collect data from callers pertaining to a breakdown.
• Place outbound phone calls to seek authorization to proceed with servicing a down unit or seek answers pertaining to a down unit.
• Meet and/or exceed call center metrics.
• Adapt well to change and accepts constructive feedback.
• Develop understanding of Idealease Best Practices.
• Have a basic understanding of facilitating service assignments.
• Communicate and cooperate with all departments.
• Attend company meetings as required.
• Handle all customer issues in a professional and courteous manner.
• Display an earnest desire to perform assigned tasks efficiently and accurately.
• Complete assigned tasks within allotted time frame.
• Display an aptitude to learn and advance.
• Eagerly participate in company sponsored training events.
• Promote atmosphere of cooperation, teamwork and goodwill with fellow employees.
• Display honesty in all company related dealings.

Requirements

• High school diploma or GED required
• 1 year of customer service experience
• Experience working with inbound and outbound calls, customer retention, and/or customer service
• Intermediate Microsoft Office skills
• Excellent interpersonal and communication skills
• Comfortable working in a high volume fast pace role
• Demonstrated ability to prioritize tasks and manage time efficiently
• Basic computer skills in various software and web-based applications

Core Competencies

Demonstrates strong customer service skills with a focus on effective communication and cooperation across departments. Proficient in managing inbound and outbound calls while adhering to call center metrics and best practices.

Highest-signal resume keywords

• Customer Service Experience
• Inbound And Outbound Calls
• Microsoft Office Skills
• Time Management
• Interpersonal Communication Skills

ATS Optimization Keywords

Hard Skills

• Customer Retention
• Data Collection
• Service Assignment Facilitation
• Basic Computer Skills
• Call Center Metrics

Soft Skills

• Adaptability
• Teamwork
• Professionalism
• Desire To Learn
• Constructive Feedback Acceptance

Certifications & Qualifications

• High School Diploma
• GED

Industry Keywords

• Idealease Best Practices
• Customer Issues Handling
• High Volume Fast Pace Role
• Company Meetings Participation
• Cooperation And Goodwill