Customer Service Representative

Trailer Equipment Inc.; Byron Township (MI); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Weekly pay

Quarterly bonus

Medical plan with $0 premium

401(k) with company match

PTO and paid holidays

Employee Assistance Program

Job summary

Trailer X-Press, sister company of Trailer Equipment, Inc., is seeking a Customer Service Representative for trailer rentals and leasing in Byron Center, MI. You will handle calls and emails, process agreements, track equipment location, and resolve issues quickly.

Requirements include 1–3 years in customer service, a high school diploma or GED, and proficiency with Outlook, Word, and Excel. CRM experience (Karmak Fusion, SugarCRM) and a team-first attitude are a plus.

Qualifications

• 1–3 years of customer service experience.
• A high school diploma or GED.
• Clear, professional phone and email communication.
• Comfort with Outlook, Word, and Excel.
• Strong organization and attention to detail, plus the ability to juggle several requests at once.
• A positive, team-first attitude.

Responsibilities

• Help customers by phone and email, and log every interaction in our CRM.
• Process rental and lease transactions, agreements, and insurance documents.
• Manage GPS tracking devices on our rental equipment.
• Resolve customer concerns and follow through until they're fixed.
• Keep customer records accurate and current.
• Work with Sales, Service, and Operations to get customers answers fast.
• Handle scheduling, filing, and data entry.

Skills

Customer service

Phone & email communication

Outlook

Word

Excel

Organization

Team player

Education

High school diploma or GED

Tools

Karmak Fusion

SugarCRM

Job description

Description

Customer Service Representative – Trailer Rentals & Leasing | $18-$24/hr + Quarterly Bonus + Weekly Pay | Byron Center, MI

Why this job

• $18-$24/hr based on experience, paid weekly
• Quarterly bonus after 90 days based on rental fleet utilization
• Monday-Friday, 8:00 AM-5:00 PM, with no nights or weekends
• $0-premium medical plan option, plus a 401(k) with company match

About us
Trailer X-Press, sister company of Trailer Equipment, Inc., provides trailer sales, leasing, and rental to transportation companies across the Midwest. We're a family-owned company founded in 1982 and the 2026 Trailblazer Award winner for top trailer dealer in North America.

About the role
You'll be the voice of Trailer X-Press for our rental and lease customers. You'll handle their calls and emails, process their agreements, keep track of where our equipment is, and solve problems quickly. If you're organized, calm under pressure, and like helping people, you'll fit right in.

What you’ll do

• Help customers by phone and email, and log every interaction in our CRM
• Process rental and lease transactions, agreements, and insurance documents
• Manage GPS tracking devices on our rental equipment
• Resolve customer concerns and follow through until they're fixed
• Keep customer records accurate and current
• Work with Sales, Service, and Operations to get customers answers fast
• Handle scheduling, filing, and data entry

What you need

• 1-3 years of customer service experience
• A high school diploma or GED
• Clear, professional phone and email communication
• Comfort with Outlook, Word, and Excel
• Strong organization and attention to detail, plus the ability to juggle several requests at once
• A positive, team-first attitude

Nice to have

• Experience in transportation, logistics, rental, or trucking
• CRM experience (we use Karmak Fusion and SugarCRM)
• An associate degree in business, communications, or logistics

Benefits

• Medical, dental, and vision, including a $0-premium medical option
• 401(k) with company match
• Short- and long-term disability, accident insurance, and $50,000 company-paid life & AD&D insurance
• PTO and paid holidays
• Employee Assistance Program
• Professional development and training
• Benefits start the first of the month after 60 days