Customer Service Representative

The Juris Agency; Burnsville (MN); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Paid Time Off (PTO)

Health Insurance

Hands on Training

Mon-Fri Schedule

Career Growth Opportunities

Retirement Plan

Job summary

Scislow Financial Services in Burnsville, MN is seeking a Customer Service Representative to be the friendly first point of contact for clients, guiding them through questions with patience and care.

You will support neighbors with basic account updates, maintain records, and collaborate with the team to ensure every client leaves the call feeling supported and well-informed. Training and tools are provided.

Qualifications

• High School diploma or equivalent.
• Strong comfort level with basic computer navigation and office software.
• Clear and warm verbal communication style.
• Patience and a genuine desire to help people solve problems.
• Residency within a reasonable commuting distance to Burnsville office.

Responsibilities

• Answer incoming client questions with kindness and clarity.
• Assist neighbors in Burnsville with basic account updates and policy inquiries.
• Maintain accurate records of client interactions in our database.
• Collaborate with the rest of the office to ensure every client leaves the conversation feeling supported.
• Manage administrative tasks that keep our daily office operations running smoothly.
• Provide thoughtful and accurate information regarding our various protection options.

Job description

Job Description

Welcome to Scislow Financial Services, a proud Allstate agency located right in the heart of Burnsville. We believe that insurance is about more than just paperwork; it is about looking out for the people in our community when they need it most. Our office is a place where you will be greeted with a smile every morning, and we take pride in fostering a work culture that feels more like a local neighborhood gathering than a traditional office.

As a Customer Service Representative, you are the face of our agency. You will be the first voice our clients hear when they call, and the person who guides them through their questions with patience and care. We aren't looking for someone to just process data; we are looking for a teammate who genuinely wants to make a difference in someone's day.

If you enjoy connecting with people, value a supportive work environment, and want to help your community members protect what matters most, you will fit right in here with us. We provide the training and the tools you need to succeed, so bring your positive energy and your willingness to learn, and we will handle the rest.

Benefits

• Paid Time Off (PTO)
• Health Insurance
• Hands on Training
• Mon-Fri Schedule
• Career Growth Opportunities
• Retirement Plan

Responsibilities

Answer incoming client questions with kindness and clarity.

Assist our neighbors in Burnsville with basic account updates and policy inquiries.

Maintain accurate records of client interactions in our database.

Collaborate with the rest of the office to ensure every client leaves the conversation feeling supported.

Manage administrative tasks that keep our daily office operations running smoothly.

Provide thoughtful and accurate information regarding our various protection options.

Requirements

A Property and Casualty License is preferred but not required.

High School diploma or equivalent.

Strong comfort level with basic computer navigation and office software.

Clear and warm verbal communication style.

Patience and a genuine desire to help people solve problems.

Previous experience in a customer-facing role is helpful but not required.

Residency within a reasonable commuting distance to our Burnsville office.