Customer Service Representative

DropStars Plumbing; Burbank (CA); On-site; USD 33,000 - 39,000; Full time

Benefits offered by this job

Monthly bonus opportunities

Paid time off

Paid vacation

Job summary

Dropstars Plumbing in Burbank, CA is hiring a full-time Customer Service Representative to turn inquiries into booked jobs in a fast-paced home services environment. The role offers $24–$28 per hour, plus booking-rate bonuses and monthly performance bonuses, with a Monday–Friday schedule from 8 am to 5 pm.

As part of the team, you will confidently guide customers from inquiry to booked job, manage online leads, and support dispatch operations to keep calendars running smoothly.

Qualifications

• Experience with scheduling/dispatching in a service-based business.
• Proven ability to convert inbound calls into booked jobs.

Responsibilities

• Guide customers from inquiry to booked job with a calm, professional tone.
• Manage online leads and coordinate property management scheduling to support dispatch operations.

Skills

Scheduling/Dispatching

Inbound call conversion

Job description

Are you a proven customer service professional who knows how to turn calls into booked jobs, and wants to be rewarded for it? Dropstars Plumbing in Burbank, CA is hiring a full-time Customer Service Representative to join our team. If you thrive in a fast‑paced home services environment and want a role where your skills directly drive success,

WHAT'S THE SCOPE?

Pay: As our Customer Service Representative, you'll earn a competitive wage of $24–$28 per hour, based on home‑service experience, plus booking rate bonuses and monthly performance bonuses.

Benefits:

• Monthly bonus opportunities
• Paid time off
• Paid vacation

Schedule: This is a full‑time, Monday–Friday position from 8 am to 5 pm.

YOUR CONTRIBUTIONS MATTER

As our Customer Service Representative, you'll confidently guide customers from inquiry to booked job while maintaining a calm, professional tone. You'll manage online leads with urgency, coordinate property management scheduling, support dispatch operations, and keep calendars running smoothly. Through clear communication and follow‑up, you'll ensure customers feel heard, informed, and cared for.

WHAT'S REQUIRED?

• Experience with scheduling/dispatching in a service‑based business
• Proven ability to convert inbound calls into booked jobs

Experience working with property management companies or multi-unit scheduling is preferred.

ABOUT OUR COMPANY

We were founded by two long-time friends with a vision, and our drive to redefine expectations and raise the bar is felt in everything we do! Our commitment to helping our neighbors goes beyond providing top-notch plumbing services; we're actively involved in the community and give back through local team and event sponsorships, free home safety inspections, and more. We believe in building leaders, leveraging modern technology, and continuously growing within the industry. We're on a mission to become the most trusted and respected plumbing company in Southern California. Join us on the way to the top and experience real personal and professional growth!

JOIN US!

If you're ready for a role where your talent is recognized and rewarded,

Our initial application process is quick, easy, and mobile‑friendly.

Must have the ability to pass a background check and drug screening test