Customer Service & Activation Rep I

Wyyerd Group Llc; Tucson (AZ); On-site; USD 25,000 - 34,000; Full time

Job summary

Wyyerd Fiber in Tucson, AZ is seeking a Customer Service and Activation Representative (CSAR I) to be the first point of contact for customers seeking internet and phone services. You will handle moves, adds, cancellations, changes, and billing inquiries, delivering proactive solutions and up-selling where appropriate.

This role requires strong communication, multi-tasking, and a customer-first attitude. You will engage in community events and promotions to promote Wyyerd Fiber offerings while

Qualifications

• Customer service experience required; 2+ years preferred.
• Proficient with Google Workspace and basic IT skills.
• Ability to handle calls, emails, and in-person visits.
• Strong organizational and communication skills.
• Willingness to participate in community events.

Responsibilities

• Provide outstanding customer service in all contact channels.
• Handle inbound calls, emails, and walk-ins.
• Assist with billing inquiries and ensure accuracy.
• Provide moves, adds, cancellations and changes to services.
• Suggest products and upsell when appropriate.
• Troubleshoot basic technical issues for first-call resolution.
• Promote services and participate in community events.
• Maintain knowledge of current offerings.

Skills

Customer service

Upselling

Billing inquiries

Phone & email

First call resolution

Multitasking

Education

High school diploma

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Customer Service & Activation Rep I

SS Customer Care Tucson, AZ, US

Wyyerd Fiber is seeking a Customer Service and Activation Representative (CSAR) to be part of a team of high-energy, customer-oriented peers who handle inbound sales and customer support as the first point of contact for customers and others who contact us.

Overview

The Customer Service and Activation Representative (CSAR) is the first point of contact for customers who are interested in services provided by Wyyerd Fiber; therefore, the ability to make a positive first impression is an important aspect of this position. They are responsible for assisting customers with internet and phone service, moves, adds, cancellations, and changes, and billing related inquiries. This individual must be proactive in recognizing the needs of customers, providing solutions or referring customers to associates who will be able to provide quick and accurate resolutions to their problems. The CSAR should actively seek to sell and up-sell products and services that may be beneficial to customers. Therefore, this individual must be diligent and assertive when referencing the latest products and services provided by the company. The CSAR will be involved with community/external events and promotions and any other activity that is identified as being of value to promote Wyyerd Fiber and its products in the market.

Responsibilities:

Provide positive outstanding customer service in all aspects of customer contact

Manage customer concerns while meeting company goals

Suggest products and services for customer’s needs

Promote our products and services and up-sell where appropriate for customers

Handle Inbound phone calls, email inquiries, and walk-in customer needs

Assist customers with billing inquiries and ensure billing accuracy

Troubleshoot a limited set of basic technical issues in order to obtain First Call Resolution

Provision new services, moves, adds, cancellations, and changes in network management system as needed

Attend community events as needed

Other duties as required

Experience/Qualifications:

Familiar with customer record systems and practices in general

Familiar with the Google suite of office tools

2+ years customer service experience

Typing skills, 40+ words per minute

High school diploma

Highly organized, detail oriented, and communicative with colleagues and leaders

Ability to adapt to a fast moving and changing environment

Must enjoy working with the public, both on the telephone and in person

Ability to troubleshoot and identify customers’ needs

Ability to multitask, prioritize and manage time effectively