Customer Service Rep (CSR)

Foothills Broadband LLC; Northern (KY); Hybrid; USD 25,000 - 30,000; Full time

Benefits offered by this job

Competitive pay

Health, dental, and vision insurance

Paid training

Paid time off

Inclusive team environment

Local impact

Job summary

Foothills Broadband LLC is hiring a Customer Service Representative to be the first point of contact for customers, addressing inquiries, resolving issues, and ensuring a seamless fiber internet experience.

The role requires strong communication, problem-solving, and a positive, empathetic approach in a fast-paced tech environment. Remote options and local NC work available with benefits.

Qualifications

• High school diploma or equivalent; associate degree a plus.
• 1+ year of customer service experience (telecom or tech industry preferred).
• Strong communication and problem-solving skills.
• Comfortable in a fast-paced, tech-driven environment.
• Basic understanding of internet/telecom services or willingness to learn.
• Proficient with computer systems, email, and customer support software.
• Positive attitude, patience, and empathy for all customer interactions.
• Bilingual (Spanish/English) is a plus.

Responsibilities

• Answer incoming calls, emails, and chat messages from customers
• Assist with billing inquiries, service troubleshooting, and general support
• Provide accurate product and service information
• Log customer interactions and solutions in our CRM system
• Coordinate with technical and field teams to resolve service issues
• Follow up on open cases and ensure customer satisfaction
• Contribute to continuous improvement by providing feedback on common issues or customer concerns

Skills

Customer service

Communication

Problem solving

Tech-savvy

Bilingual

Education

High school diploma

Associate's degree

Tools

CRM software

Email systems

Job description

Customer Service Representative – Fiber Internet
Company: Foothills Broadband LLC
Location: Valdese, NC and/or Remote
Employment Type: Full-Time
Compensation: Competitive hourly rate + Benefits

About Us

At Foothills Broadband we’re delivering blazing-fast fiber internet to communities that deserve better. We believe great internet starts with great people—and that includes our customer service team. If you’re friendly, tech-savvy, and passionate about helping others, we want you on board!

Position Overview

We’re looking for a Customer Service Representative to join our growing team. In this role, you’ll be the first point of contact for customers, handling inquiries, resolving issues, and providing top-tier support to ensure a seamless internet experience.

Key Responsibilities

• Answer incoming calls, emails, and chat messages from customers
• Assist with billing inquiries, service troubleshooting, and general support
• Provide accurate product and service information
• Log customer interactions and solutions in our CRM system
• Coordinate with technical and field teams to resolve service issues
• Follow up on open cases and ensure customer satisfaction
• Contribute to continuous improvement by providing feedback on common issues or customer concerns

Qualifications

• High school diploma or equivalent (Associate’s degree a plus)
• 1+ year of customer service experience (telecom or tech industry preferred)
• Strong communication and problem-solving skills
• Comfortable working in a fast-paced, tech-driven environment
• Basic understanding of internet/telecom services or willingness to learn
• Proficient with computer systems, email, and customer support software
• Positive attitude, patience, and empathy for all customer interactions
• Bilingual (Spanish/English) is a plus

What We Offer

• Competitive pay with growth opportunities
• Health, dental, and vision insurance programs
• Paid training and ongoing support
• Paid time off and holidays
• Supportive and inclusive team environment
• Opportunity to be part of a rapidly growing company making a local impact