Customer Service Representative

Komax Group; Buffalo Grove (IL); On-site; USD 63,000 - 68,000; Full time

Benefits offered by this job

Medical

Vision

Life/AD&D

401k match

Bonuses

Merit increases

Holidays

PTO 1-3 years

PTO 3-4 years

PTO 5+ years

Job summary

Komax Group is seeking a Customer Service Representative in Buffalo Grove, IL to handle customer inquiries, process orders, and coordinate shipments. The role includes supporting the sales team, maintaining customer records, and ensuring compliance with company policies. Associate degree required; two years' related experience preferred.

Bilingual English/Spanish and SAP4HC experience are desirable. The position offers a competitive salary with a benefits package, including medical, vision, 401k

Qualifications

• Associate's degree or equivalent.
• Minimum 2 years of related experience.
• Fluent English and Spanish preferred.
• Proficiency with Microsoft Office applications.
• Experience with ERP systems such as SAP4HC preferred.

Responsibilities

• Investigate, resolve, and respond to customer inquiries via phone about order status, inventory, prices, and returns.
• Provide support to customers, sales force, and internal personnel as required.
• Maintain and update the customer service database with current information.
• Process Return Material Authorizations (RMA) according to procedures.
• Coordinate shipments, tracking, and return of Komax customer machines.
• Prepare and submit reports to support Customer Service and Sales.
• Adhere to company policies as documented in quality and safety manuals.

Skills

Bilingual English/Spanish

Microsoft Office

Multitasking

Communication

Diplomacy

Education

Associate's degree or equivalent

Tools

SAP4HC

Job description

The Komax group is a pioneer and market leader in the field of automated wire processing. As a globally active Swiss company, we develop and manufacture serial production machines, customer-specific systems, quality assurance modules, test systems, networking solutions, and services for various industries. The Komax group has more than 50 companies with 3500 employees across five continents and a worldwide sales and service network.

The Komax group is a pioneer and market leader in the field of automated wire processing. As a globally active Swiss company, we develop and manufacture serial production machines, customer-specific systems, quality assurance modules, test systems, networking solutions, and services for various industries. The Komax group has more than 50 companies with 3500 employees across five continents and a worldwide sales and service network.

Payrangeandcompensationpackage

Compensation: $63,000 – $68,000/annually, based on industry experience, plus bonus opportunity.

Ourpositionscomewithabenefitpackagethatincludes:

• BlueCrossBlueShieldPPOmedical
• Vision
• CompanypaidLife,AD&D,STDandLTD
• 401kplanwitha4%companymatchwhenyoucontribute5%
• Annualperformance-basedbonuses
• Annualperformance-basedmeritincreases
• Competitivebase,bonusopportunity
• 11paidholidays
• 3weeks’paidtimeoff(PTO)years1to3
• 4weeks’PTO foryears3and4
• 5weeks’PTOfor 5+years

Customer Service Representative

Job Duties

• Investigate, resolve, and respond to customer inquiries over the phone concerning the status of orders, inventory availability, prices, and returned material policies related to customer orders and/or technical service incidents. Administer customer orders from customers.
• Provide support to customers, sales force, and internal personnel as required
• Monitor and maintain the customer services database with current information
• Process Return Material Authorizations by the RMA/SRO procedure
• Administer and submit various forms and reports to support Customer Service and Sales as required
• Coordinate shipments, tracking, and return of all Komax customer machines
• Supply and support documentation for internal and external audits
• Adhere to all company policies and procedures as stated in the quality system documentation manual, the safety manual, and the employee handbook
• The above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor

Education

Associate's degree or equivalent

• Minimum 2 years of related experience

Other requirement criteria

• Personal computer experience with advanced knowledge of Microsoft applications and programs
• Knowledge of ERP systems – SAP4HC, preferred
• Bi-lingual (fluent in English and Spanish) preferred
• Ability to handle multiple tasks
• Excellent oral and written communication skills
• Ability to deal with difficult customer situations with professional diplomacy.
• Extensive keyboard work and sitting
• Minimal, occasional lifting up to 35 lb.
• Phone Coverage 8:00 am – 5:00 pm Monday thru Friday
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

Professional area: Customer Service

EqualOpportunityStatement

Komax Corporation is an Equal Opportunity Employer. We celebrate diversity and arecommitted to creating an inclusive environment for all employees. All qualifiedapplicants will receive consideration for employment without regard to race, color,religion, sex, sexual orientation, gender identity, national origin, or protectedveteranstatusandwillnotbediscriminatedagainstbased ondisability.

Do you have any questions?

For further details, please contact: Human Resources via email: [e-mail]