Customer Service Representative

Kelly Services; Brea (CA); Hybrid; USD 32,000 - 43,000; Full time

Job summary

Kelly Services is seeking a Customer Service Representative in Brea, CA to handle inbound calls, process orders, and create CRM cases in Microsoft Dynamics CRM while maintaining accurate customer data.

You will support customers with requests, meet individual and team KPIs, and work with Microsoft Office tools, SAP, and CRM systems in a fast-paced environment. This is a long-term temporary assignment with a Monday–Friday schedule and one day remote.

Qualifications

• 2+ years of customer service experience in a service environment.
• High school diploma or equivalent; some college preferred.
• Experience with Microsoft Office, SAP, and Microsoft Dynamics CRM.
• Strong communication, listening, multitasking, and problem-solving skills.
• Positive, flexible, team-oriented, and able to work independently.
• Medical device/dental implant knowledge is a plus.
• Strong attention to detail with a commitment to maintaining less than a 1% error rate.

Responsibilities

• Answer calls, take messages, and create CRM cases.
• Process orders and fulfill customer requests accurately.
• Research and resolve customer issues, escalating when needed.
• Maintain accurate customer and database information.
• Meet individual performance goals and team KPI targets.
• Participate in special projects as assigned.

Skills

Customer service

Communication

Multitasking

Problem solving

Attention to detail

Independent work

Team oriented

Education

High school diploma

Some college preferred

Tools

Microsoft Office

SAP

Microsoft Dynamics CRM

Job description

Customer Service Representative (CSR)

Location: Brea, CA
Pay: $27/hour
Schedule: Monday–Friday (+ 1 day work from home) 8am-430pm
Training Schedule: 2 weeks at 6am-230pm
Type: Long-Term Temporary Assignment

Position Summary

We are seeking a customer-focused Customer Service Representative to handle incoming calls, process orders, create cases in Microsoft Dynamics CRM, and resolve customer inquiries and issues while maintaining accurate customer information.

Key Responsibilities

• Answer calls, take messages, and create CRM cases.
  
• Process orders and fulfill customer requests accurately.
  
• Research and resolve customer issues, escalating when needed.
  
• Maintain accurate customer and database information.
  
• Meet individual performance goals and team KPI targets.
  
• Participate in special projects as assigned.

Qualifications

• 2+ years of customer service experience in a service environment.
  
• High school diploma or equivalent; some college preferred.
  
• Experience with Microsoft Office, SAP, and Microsoft Dynamics CRM.
  
• Strong communication, listening, multitasking, and problem-solving skills.
  
• Positive, flexible, team-oriented, and able to work independently.
  
• Medical device/dental implant knowledge is a plus.
  
• Strong attention to detail with a commitment to maintaining less than a 1% error rate.

Ideal Candidate

The ideal candidate is a dependable, adaptable, and customer-focused professional who thrives in a fast-paced environment. You should be comfortable managing multiple priorities, communicating with customers and internal teams, learning new systems, and taking ownership of issues from start to resolution.