Customer Service Representative

Clover; Boston (MA); Remote; USD 80,000 - 100,000; Full time

Job summary

Ein innovatives Unternehmen sucht einen leidenschaftlichen Kundenservice-Vertreter, der die Mission hat, das amerikanische Lebensmittelsystem zu transformieren. In dieser Rolle bieten Sie herausragenden Service und unterstützen die Kunden von einem beliebten vegetarischen Restaurant. Sie arbeiten in einem flexiblen, überwiegend remote Umfeld und haben die Möglichkeit, Ihre Fähigkeiten in einem dynamischen Team zu entwickeln. Wenn Sie eine positive Einstellung haben und sich für nachhaltige Lebensmittel interessieren, ist dies die perfekte Gelegenheit für Sie.

Benefits

Karrierewachstumsmöglichkeiten

Mahlzeitenrabatte

Kostenlose Kochkurse

Gesundheits-, Seh- und Zahnversicherung für Vollzeitmitarbeiter

Qualifications

• Mindestens 1 Jahr Erfahrung im Kundenservice.
• Fähigkeit, effektiv mit Kunden zu kommunizieren.

Responsibilities

• Verwaltung von Telefonanrufen und Textkommunikation mit Kunden.
• Nutzung von Datenmanagementsystemen zur Aufzeichnung von Feedback.

Skills

Kundenservice Erfahrung

G Suite Kenntnisse

Verbal und schriftliche Kommunikationsfähigkeiten

Kundenengagement

Integrität und Ehrlichkeit

Pünktlichkeit

Tools

G Suite

Job description

Join to apply for the Customer Service Representative role at Clover.

Clover is a beloved Boston-area vegetarian restaurant chain and meal box delivery company with 11 restaurants, a Commissary Kitchen in Cambridge, and a local Meal-Box delivery program. We aim to expand across New England and the United States to transform the American food system, sourcing sustainably from local farms and artisanal makers to create delicious food and fight climate change.

We are seeking a Customer Service Representative to join our team. The role involves providing world-class service to our customers. The ideal candidate is energetic, passionate about food, and eager to drive positive change. You will create a warm, welcoming impression while remaining professional and courteous, managing multiple tasks with interruptions. The position requires working 2 hours daily, any time between 2PM and 5PM EST, primarily remotely, with access to a quiet environment and reliable internet.

This hourly role reports to the CMO. We are interested in local candidates residing in Massachusetts.

DUTIES

1. Manage phone calls (outbound and inbound) and text correspondences with Clover's meal box customers.
2. Use data management systems to record feedback, answer questions, and escalate inquiries.
3. Manage inbox and email communications.
4. Perform other duties as assigned.

Clover Food Lab is an equal opportunity employer, committed to diversity and inclusion.

Requirements

1. At least 1 year of customer service experience.
2. Proficiency with G Suite.
3. Concise verbal and written communication skills.
4. Ability to engage with customers effectively.
5. Integrity, honesty, and a strong work ethic.
6. Punctuality and excellent attendance.
7. Ability to work independently in a fast-paced environment.
8. Availability to work on weekends.
9. Passion for food, positive attitude, and high standards.

Benefits

1. Starting pay at $16/hr.
2. Residency in Massachusetts is required.
3. Opportunities for career growth.
4. Discounts on meals, apparel, and groceries.
5. Free cooking classes and knife skills courses.
6. Opportunities to attend sourcing trips and contribute to menu development.
7. Full health, vision, and dental benefits for full-time staff.