Remote Customer Service Representative

Road Runner Sports; San Diego (CA); Remote; USD 80,000 - 100,000; Full time

Job summary

Join a forward-thinking company as a Customer Service Representative and work from the comfort of your home! You'll engage with customers, helping them find the best fitness products while delivering a WOW experience. With comprehensive training and a supportive environment, you'll thrive in a role that values your contributions. Enjoy flexible hours, significant discounts, and the chance to make a real impact on customers' lives through health and fitness. This entry-level position offers a competitive hourly rate and the opportunity to grow within a recognized industry leader.

Benefits

Up to 60% discounts on favorite brands

Fun, casual work-from-home environment

Qualifications

• Reliable with flexible availability, including weekends.
• Previous customer service experience in a high-volume call center.
• Engaging customer service skills to deliver a WOW experience.

Responsibilities

• Work directly with customers in a remote environment.
• Resolve customer concerns and make effective recommendations.
• Educate customers about fitness products and services.

Skills

Customer Service Skills

Sales Experience

Typing Proficiency

Technical Knowledge

Positive Attitude

Self-Motivation

Education

High School Diploma

Tools

Windows-based PC or Laptop

Basic Computer Software

Job description

This range is provided by Road Runner Sports. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$16.00/hr - $19.00/hr

Overview

As a Work From Home "Customer Service Rep", you'll work directly with customers who call our inbound phone center, selling them top fitness products and services and be the voice of Road Runner Sports, the world's largest running and walking store.

We have multiple opportunities open for Work From Home Customer Service Representatives. Earn $19.00/hr ($16.00/hr base plus bonuses) when you're hitting your sales goals.

You'll be successful when you can hit your goals, including resolving customer concerns promptly while making your Customers raving fans. You'll receive comprehensive training to become an expert, make recommendations, and introduce your Customers to our VIP Family perks, making them feel like talking to a trusted friend!

About Us

• Road Runner Sports was recognized as the 2023 Footwear Retailer of the Year by Footwear Magazine.
• Founded in a San Diego garage over 40 years ago.
• We have 47 stores nationwide and are expanding!
• Our Values, Mission & Purpose (Our 6 Pillars): Be Different, Bring the WOW, Build Something Great Together, Get Moving, Stay Active, Live Healthy.

What We Look for in You

• Reliable with flexible availability, including days, evenings, holidays, and at least one weekend day.
• Previous customer service and/or sales experience in a high-volume call center (preferred).
• Remote/Work From Home experience.
• Ability to listen to customer needs, make effective recommendations, and apply technical knowledge.
• Positive attitude and self-motivation in a remote work environment.
• Proficiency in typing, internet navigation, basic computer software, and simple retail math.
• Engaging customer service skills to deliver a WOW experience.
• An existing home office setup with a Windows-based PC or laptop and high-speed internet.

Your Rewards

• Enjoy a fun, casual work-from-home environment.
• Up to 60% discounts on favorite brands.
• Educate customers about shoes, socks, insoles, apparel, and accessories.
• Contribute to changing lives through health and fitness.

Additional Information

Post-acceptance, a background check is required before starting, in accordance with laws. We prioritize your privacy and collect personal and employment-related information to evaluate your application.

For timely application processing, apply directly on our Road Runner Sports Career page. We will contact qualified candidates within 10 days.

Compensation

Min: $16.00/hr, Max: $19.00/hr

Position Details

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Customer Service
• Industry: Sporting Goods