Customer Service Representative

Aquent; Boston (MA); Remote; USD 80,000 - 100,000; Full time

Job summary

Aquent is seeking a remote Customer Service Representative to provide exceptional customer support. In this entry-level role, you will handle a variety of inquiries and resolve issues while achieving sales goals. Ideal candidates will have a high school diploma and at least one year of customer service experience. This temporary position offers competitive hourly pay and the flexibility of working from home.

Benefits

Medical insurance

Vision insurance

401(k)

Qualifications

• Minimum 1-year previous customer service and/or call center experience.
• Ability to thrive in a fast-paced environment.

Responsibilities

• Respond to incoming calls from clients to provide assistance.
• Handle 40–50 calls/day with a focus on customer service.
• Correctly enter information into the CRM system.

Skills

Customer Service

Problem Solving

Decision Making

Negotiation

Education

High school diploma or GED

Job description

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Job Title: Customer Service Representative

Client Location: Remote

Starting: ASAP

Salary/Pay Rate: $13.95 to $15.50 an Hour

Duration: 4 months (may extend)

Job Description:

The primary role of the remote Customer Service Representative (CSR) is to provide customer assistance on a wide array of topics including but not limited to: general inquiries, product and service inquiries, billing questions, and other concerns.

Key Responsibilities:

• Respond to incoming calls from existing residential and commercial clients with a goal of providing world-class customer service and diagnosing customer needs and concerns

• Handle difficult customer calls in a courteous and professional manner. Managing 40–50 calls/day

• Correctly enter information into our Customer Relationship Management (CRM) system according to the customer's needs and/or concerns

• Communicate company policies and provide creative approaches to resolve customer issues such as billing errors or service opportunities

• Display exceptional decision-making and problem-solving capabilities to take immediate action on all calls

• Achieve monthly sales/product education goals by making recommendations from out healthy hydration portfolio

• Use negotiation skills to provide alternative approaches to resolve customer issues and take immediate action to retain customers

Qualifications:

• High school diploma, GED, or equivalent work experience

• Minimum of 1-year previous customer service and/or call center experience.

• Previous experience with live chat and/or customer retention is a plus but not required

• Ability to thrive in a fast-paced environment

• Ability to display business maturity at all times and work efficiently without on-site supervision

Technical Qualifications and Requirements:

• The employee must have a space in his or her place of residence suitable for the installation of a Home Agent workstation

• Work environment must be free from distractions, including any background noise that impacts the customer experience

• The work environment should be kept in a tidy condition and suitable for safekeeping of confidential and sensitive customer information

• Prior experience with setting up and troubleshooting remote workstation (i.e. computer, phone, modem, router, etc.) preferred

• Must have an internet connection with a minimum of 100 mbps download and 15 mbps upload speed from a reliable internet provider (Cable, DSL or Fiber Optic/FiOS providers only). You may not use satellite internet providers

• Your computer must be directly connected to router/modem via Ethernet cable as you cannot use a wireless (WIFI) connection

• Must be able to certify compliance with requirements regarding internet speed and connection

The target hiring compensation range for this role is $13.95 to $15.5 an hour. Compensation is based on several factors, including, but not limited t,o education, relevant work experience, relevant certifications, and location.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Temporary

Job function

• Job function

  Customer Service

• Industries

  Consumer Services

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Inferred from the description for this job

Medical insurance

Vision insurance

401(k)

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