Customer Service Representative 20 Hours

Beth Israel Deaconess Medical Center; Boston (MA); On-site; USD 80,000 - 100,000; Part time

Job summary

A leading healthcare provider in Boston is seeking a part-time Customer Service Representative to ensure patient satisfaction through excellent service and timely meal delivery. This role involves answering calls, assisting with menu selections, and coordinating meal services in a hospital setting. Ideal candidates will have a background in customer service and basic computer skills, contributing to a positive patient experience.

Qualifications

• 1-3 years of related work experience required.
• Basic computer skills and ability to navigate web-based applications.

Responsibilities

• Answer and process telephone calls courteously.
• Deliver meals to patients or coordinate with Room Service Associates.
• Maintain cleanliness and organization of kitchens and equipment.

Skills

Communication Skills

Customer Service

Problem Solving

Education

Some High School education

Vocational or technical training in Nutrition

Job description

Customer Service Representative 20 Hours

Join to apply for the Customer Service Representative 20 Hours role at Beth Israel Deaconess Medical Center.

Job Type: Regular

Time Type: Part time

Work Shift: Rotating (United States of America)

FLSA Status: Non-Exempt

When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives.

Job Summary

Ensures high patient satisfaction through excellent customer service, quality food, accurate menus, and timely tray delivery and pickup. Performs clerical and computer duties to provide high-quality meal service to patients. Rotating schedule including weekends and holidays. Shifts start between 3:00 PM-4:15 PM and end by 7:00 PM-8:15 PM, with 5 shifts of 4 hours per week.

Essential Responsibilities

• Answer and process telephone calls courteously, assist patients with menu selections, and help with menu completion in patient rooms.
• Correct menus to reflect diet changes, check reports for patient status updates, and communicate special needs to relevant departments.
• Deliver meals to patients or coordinate with Room Service Associates, prepare bedside tables, and respond to patient or family questions.
• Prepare floor stock sheets, deliver supplies, and maintain cleanliness and organization of kitchens and equipment.
• Mix and label tube/special feedings according to instructions, maintain formulary room cleanliness, and inventory supplies.

Required Qualifications

• Some High School education required; vocational or technical training in Nutrition preferred.
• 1-3 years of related work experience required.
• Basic computer skills and ability to navigate web-based applications.

Preferred Qualifications

• Knowledge of therapeutic diets and hospital food service operations.

Competencies

• Decision Making, Problem Solving, Independence of Action, Communication Skills, Knowledge, Team Work, Customer Service.

Physical Nature of the Job

Light work involving exerting up to 20 pounds frequently, standing, and moving throughout the hospital campus.

Beth Israel Lahey Health requires all staff to be vaccinated against influenza and COVID-19 as a condition of employment.