Customer Service Representative

MAC.BID; Boardman (OH); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Healthcare after 60days of employment

Weekly paychecks

Employee credit each week to bid onour

401(k) with employer match after 90 *

Employee Referral Program

5 days PTO after 90 days of employment

Job summary

MAC.BID is a full-time hourly non-exempt role focused on customer service for buyers and members in online auctions. This position reports to the Customer Service Team Lead and works onsite in Boardman, Ohio.

The role involves teaching customers to create accounts and bid, handling returns, answering policy questions, and coordinating with Accounting. The company offers weekly pay, PTO after 90 days, 401(k) after 90 days, and employee referral programs.

Qualifications

• Must be onsite Monday–Friday 10:00 am–6:00 pm with a half-hour lunch.
• Proficient or trainable in PST, FRONT, STRIPE, SendGrid.
• Must be tech-savvy with good typing skills.
• Must communicate well with various audiences.
• Must be able to follow written directions and company policies.
• Must have a High School diploma or equivalent, college degree preferred.

Responsibilities

• Show the customer how to make an account and place a bid on the website or app
• Assist with returns associated with Members and Buyers Assistance plan
• Answer general customer questions, subject matter expert for all policies
• Research bid histories for customers
• Escalate issues to appropriate managers
• Liaise with Accounting for customer returns and pay issues
• Other tasks as assigned by management

Skills

Customer service

Communication

Typing

Tech-savvy

Policy knowledge

Education

High School diploma or equivalent

Tools

PST

FRONT

STRIPE

SendGrid

Job description

JOB TYPE AND CLASSIFICATION: Full Time Hourly Non-Exempt

JOB OVERVIEW:

MAC.BID buys truckloads of customer returns and overstock products then sells these items individually to the public through online auctions. The Customer Service position supports the customer base by teaching our customers and answering questions through various channels. This position reports to the Customer Service Team Lead.

MAJOR DUTIES AND RESPONSIBILITIES:

• Show the customer how to make an account and place a bid on the website or app
• Assist with returns associated with Members and Buyers Assistance plan
• Answer general customer questions, subject matter expert for all policies
• Research bid histories for customers
• Escalate issues to appropriate managers
• Liaise with Accounting for customer returns and pay issues
• Other tasks as assigned by management

QUALIFICATIONS:

• Must be available to work onsite Monday – Friday from 10:00 am – 6:00 pm with a half-hour lunch
• Must be proficient or trainable in PST, FRONT, STRIPE, SendGrid
• Must be tech-savvy with good typing skills
• Must communicate well with various audiences
• Must be able to follow written directions and company policies
• Must have a High School diploma or equivalent, college degree preferred

BENEFITS:

• Healthcare after 60days of employment
• Weekly paychecks
• Employee credit each week to bid on our items after 60 days of employment
• 401(k) with employer match after 90 days of employment
• Employee Referral Program
• 5 days PTO after 90 days of employment

MAC.BID is an equal-opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.