Removal Team Lead

MAC.BID; Saint Peters (MO); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Healthcare after 60days of employment

Weekly paychecks

Employee credit each week to bid onour

401(k) with employer match after 90 em

Job summary

MAC.BID, based in Missouri, seeks a Removal Team Lead to supervise a team handling customer pickups, scans, and inventory in a warehouse setting. You will ensure a high standard of customer service, train staff, and work with the GM on escalations and performance reviews.

Role requires on-site availability, ability to lift up to 25 lb solo (50 lb with team) and a high school diploma or equivalent. Eligible for benefits including healthcare and 401(k).

Qualifications

• On-site work required; Mon–Fri, 8-hour shifts with 30-min lunch; hours vary by workload.
• Must be able to lift 25 pounds solo, 50 pounds with a team lift.
• High school diploma or equivalent preferred.
• Must be customer-focused.

Responsibilities

• Assist customers in finding items according to racking system.
• Scan customers into the pick-up queue, and then out when merchandise leaves.
• Provide each customer with a great experience.
• Subject matter expert on all positions within the department.
• Ensure that each team member receives adequate training.
• Be responsible for the removal team to meet the goals necessary for company growth.
• Communicate effectively with the GM on matters to be escalated.
• Adjust, approve, and submit team timesheets.
• Determine with the GM any disciplinary action for policy violations.
• Provide input to the GM in the evaluation process.
• Coordinate and communicate with the supervisory team.
• May be required to obtain forklift certification based on business needs.

Skills

Customer-focused

On-site availability

Ability to lift 25 lbs

Education

High school diploma or equivalent

Job description

JOB TYPE AND CLASSIFICATION: Full-Time Salaried Non-Exempt

JOB OVERVIEW:

MAC.BID buys truckloads of customer returns and overstock products, then sells these items individually to the public through online auctions. The Removal Team Lead is a boots-on-the-ground supervisor who oversees a team of associates who serve our customers by assisting with picking up their items. Positions that report to the Removal Team Lead include scan-in/out, removal, and inventory. This position reports to the General Manager (GM).

MAJOR DUTIES AND RESPONSIBILITIES:

• Assist customers in finding their items according to our racking system
• Scan customers into the pick-up queue, and then out when merchandise leaves the warehouse
• Provide each customer with a great experience
• Subject matter expert on all positions within the department
• Ensure that each team member receives adequate training
• Be responsible for the removal team to meet the goals necessary for company growth
• Communicate effectively with the GM on all matters that need to be escalated
• Adjust, approve, and submit team timesheets
• Determine, with the GM, any disciplinary action for policy violation, and deliver the message to the team member
• Provide input to the GM in the evaluation process
• Coordinate and communicate effectively with the supervisory team
• May be required to obtain and maintain a forklift certification based on business needs

QUALIFICATIONS:

• Availability to work on-site. Schedule is Monday through Friday, 8-hour shifts with a 30-minute lunch break, hours determined by workload and Management
• Must be able to lift 25 pounds alone, 50 pounds with a team lift
• Must be able to follow written directions and company policies
• High school diploma or equivalent preferred
• Must be customer-focused

BENEFITS:

• Healthcare after 60days of employment
• Weekly paychecks
• Employee credit each week to bid on our items after 60 days of employment
• 401(k) with employer match after 90 days of employment
• Employee Referral Program
• 13 days PTO after 90 days of employment

#MACR

MAC.BID is an equal-opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.