Customer Service Representative

APPS - American Para Professional Systems, Inc.; BLOOMINGTON (MN); On-site; USD 35,000 - 50,000; Full time

Job summary

A leading provider of paramedical services seeks a Customer Service Representative for their Bloomington, Minnesota office. The ideal candidate will deliver responsive and courteous customer support, addressing inquiries and resolving issues to ensure customer satisfaction. Strong problem-solving skills and the ability to work independently are key for this position. A high school diploma is required, with added qualifications being a plus. This is a full-time role where commitment to excellence is essential.

Qualifications

• Strong problem-solving and communication skills are essential.
• Experience in customer-facing roles is a plus.
• Ability to work independently in a remote setting.

Responsibilities

• Provide responsive and courteous customer support.
• Handle inquiries and resolve customer issues.
• Contribute to positive customer experiences.

Skills

Customer Service

Customer Support

Problem-solving

Communication

Education

High school diploma or equivalent

Job description

American Para Professional Systems, Inc. (APPS) is the leading provider of paramedical services in the United States. With a commitment to excellence, APPS ensures high-quality medical evidence collection through skilled technicians, enhancing the health information gathering process for clients. The company takes pride in representing its clients professionally while prioritizing convenience for applicants. APPS is at the forefront of paramedical advancements, offering efficient and accessible services without the need for applicants to travel.

Role Description

This is an in-office Full Time position for a Customer Service Representative. The successful candidate will be responsible for providing responsive and courteous customer support, handling inquiries, addressing concerns, and ensuring high levels of customer satisfaction. Day-to-day tasks include managing communications via phone, email, and other channels, resolving customer issues, and contributing to positive customer experiences. Strong problem-solving and interpersonal skills will be critical in this role.

Qualifications

• Proficiency in Customer Service and Customer Support
• Experience in ensuring Customer Satisfaction and enhancing Customer Experience
• Strong problem-solving and communication skills
• Ability to work independently in a remote setting
• Prior experience in a customer-facing role or related field is a plus
• High school diploma or equivalent required; additional education or certifications are an advantage