Customer Service Representative

TEKsystems; Bloomington (IL); On-site; USD 10,000 - 60,000; Full time

Job summary

Join a leading provider of business and technology services as a Customer Service Representative in Bloomington, IL. In this full-time role, you will engage with current customers to set up appointments and ensure their needs are met. Ideal candidates have previous customer service experience and excellent communication skills. This on-site position offers competitive pay and comprehensive benefits, including medical, dental, and vision coverage.

Benefits

Medical, dental & vision

401(k) Retirement Plan

Life Insurance

Short and long-term disability

Health Spending Account (HSA)

Employee Assistance Program

Time Off/Leave (PTO)

Qualifications

• Prior customer service experience (retail or office experience) is required.
• Must communicate clearly and in a friendly manner over the phone.
• Basic computer skills are necessary.

Responsibilities

• Answer inquiries via phone and email, take orders, and follow up services.
• Make 130 calls per day and schedule 10 appointments per day.
• Troubleshoot customer problems and maintain records.

Skills

Customer Service Experience

Phone Experience

Clear Communication

Basic Computer Skills

Time Management

Job description

Join to apply for the Customer Service Representative role at TEKsystems

2 days ago Be among the first 25 applicants

Join to apply for the Customer Service Representative role at TEKsystems

Get AI-powered advice on this job and more exclusive features.

• Marketing Contact center, they will make calls on behalf of the field reps, they will be trying to set up annual review appointments with their CURRENT customers
• Responsible for aspects of customer service including answering inquiries via phone and e-mail, taking orders, and follow up services. Also may require research to troubleshoot customer problems. Customers may be internal or external with requests of varying degrees of complexity.
• The appointment they are setting up is to set appointments to review current policies and/ renew. We want to make sure they are staying up to date and meeting the customer needs.
• The reps have a goal to make 130 calls per day, and to schedule 10 appointments per day. They are calling current customers, so all calls are very warm.
• There is scripting and talk track for the customer service reps, however there is not an auto-dialer though so they will have to dial the numbers.
  
  
  

Description

• Marketing Contact center, they will make calls on behalf of the field reps, they will be trying to set up annual review appointments with their CURRENT customers
• Responsible for aspects of customer service including answering inquiries via phone and e-mail, taking orders, and follow up services. Also may require research to troubleshoot customer problems. Customers may be internal or external with requests of varying degrees of complexity.
• The appointment they are setting up is to set appointments to review current policies and/ renew. We want to make sure they are staying up to date and meeting the customer needs.
• The reps have a goal to make 130 calls per day, and to schedule 10 appointments per day. They are calling current customers, so all calls are very warm.
• There is scripting and talk track for the customer service reps, however there is not an auto-dialer though so they will have to dial the numbers.
  
  
  

Hours

Monday-Friday 8am-5pm

Skills & Qualifications

Must haves:

• Prior customer service experience (retail or office experience)
• Phones experience
• Communicates clearly and in a friendly manner over the phone
• Basic computer skills
  
  
  

Soft Skills

• Time management skills, able to efficiently handle daily workload in order to hit monthly goals
  
  
  

Pay And Benefits

The pay range for this position is $16.00 - $16.50/hr.

Eligibility requirements apply to some benefits and may depend on your job

classification and length of employment. Benefits are subject to change and may be

subject to specific elections, plan, or program terms. If eligible, the benefits

Available For This Temporary Role May Include The Following

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)
  
  
  

Workplace Type

This is a fully onsite position in Bloomington,IL.

Application Deadline

This position is anticipated to close on Jun 26, 2025.

About TEKsystems And TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  IT Services and IT Consulting

Referrals increase your chances of interviewing at TEKsystems by 2x

Sign in to set job alerts for “Customer Service Representative” roles.

Guest Service Representative - Nights - Normal IL

Normal, IL $54,394.00-$81,592.00 1 week ago

Rainstorm Car Wash Customer Service Representative

Client Service Representative at SmartVet Mobile Veterinary Service

Customer Service Representative, Full or Part Time

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.