Technical Customer Service Representative

Davita Inc.; Indianapolis (IN); Remote; USD 50,000 - 60,000; Full time

Job summary

A leading company is seeking a Technical Customer Service Representative to work remotely in Indianapolis. This position involves developing Masterkey codes, training customers, and providing technical support, complemented by a salary range of $50,000 to $60,000. Alongside competitive benefits, this role emphasizes professional growth and development.

Benefits

Medical, Dental, and Vision Insurance

401k Matching Plan

Tuition Reimbursement

Parental Leave

Vacation and Personal Time Off

24/7 access to Learning Resources

Employee Assistance Programs

Qualifications

• 2+ years experience in a Customer Service role.
• Proficiency with Microsoft Office Suite.
• Working knowledge of SAP/ERP systems.

Responsibilities

• Develop and generate codes for customers' needs.
• Train employees in Masterkey policies.
• Provide Tier 1 support for Masterkey applications.

Skills

Customer Service

Microsoft Office

SAP/ERP Knowledge

Education

High School Diploma or GED

Job description

POSITION OVERVIEW

dormakaba is seeking a Technical Customer Service Representative based remotely in Indianapolis, IN. The Technical Customer Service Representative is responsible for developing, extending, and maintaining Masterkey code records for customers.

*** Remote position- must be located in Indianapolis area***

HIRING SALARY RANGE: Base Salary $50,000 - $60,000 (Salary to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.) Please visit our career site for more information on benefits.

WHAT YOU WILL DO

• Operate computer to develop and generate codes to meet customers' needs


• Complete and maintain all files including reporting documents relating to the accurate accountability of codes and all Masterkey transactions


• Train employees and customers in Masterkey policies and code management


• Provide Tier 1 support for business users of Masterkey code generating applications


• Complete and audit worksheets necessary for use by the Combinators

WHAT WE REQUIRE

• High School Diploma or GED certification


• 2+ years work experience in a Customer Service Role


• High level of proficiency with Microsoft Office Suite


• Working knowledge of SAP/ERP systems

WHAT WE PREFER

• Bachelor's degree


• 2-3 years work experience in the security hardware industry


• Knowledge of code generation policies and procedures

WHAT WE OFFER

• Taking Care of our Employees on Day One with Medical, Dental, Vision, Life and Disability Insurance coverage options. No waiting periods!


• Your health is our priority, we offer Medical Wellness Programs to aid in your well-being.


• Vacation and Personal Time Off


• We support your growing family; we provide Parental Leave for Moms and Dads!


• Wisely plan for your future with our 401k Matching plan beginning on Day One.


• Supporting your career development with our Tuition Reimbursement Program.


• Robust culture supporting internal advancement with our Learn and Grow Program.


• Discover your best attributes using CliftonStrengths to pave the way for success at dormakaba.


• 24/7 access to over 15,000 LinkedIn Learning courses to assist in your professional development and to expand on your individual interests.


• Employee Assistance Programs


• Voluntary Legal Insurance


• Unlimited Referral Reward Bonuses


• Corporate Discounts for shopping, travel and more!

WHY JOIN DORMAKABA?

Our work is IMPORTANT. YOU are important. At schools and universities, in stadiums, airports, hospitals and workplace; for every place that matters. We provide safety, security, and sustainability, providing people with the tools to shape their careers for growth. EVERY team member contributes to our mission and can make a positive difference. Our culture focuses on Growing the Business, Growing Together and Growing Ourselves. We are a global company with more than 16,000 employees worldwide giving you endless opportunities for growth and advancement.

#LI-LM #LI-Remote