Technical Customer Service Representative

dormakaba International Holding AG; Indianapolis (IN); Remote; USD 50,000 - 60,000; Full time

Job summary

A leading global provider in access solutions is hiring a Technical Customer Service Representative in Indianapolis. This remote role involves developing and managing Masterkey code records while providing support and training to customers. Join a culture focused on growth, teamwork, and making a positive impact.

Benefits

Medical, Dental, Vision, Life, and Disability Insurance

Vacation and Personal Time Off

Parental Leave for Moms and Dads

401k Matching plan

Tuition Reimbursement Program

Access to 15,000 LinkedIn Learning courses

Employee Assistance Programs

Voluntary Legal Insurance

Qualifications

• 2+ years of experience in a Customer Service Role.
• High level of proficiency with Microsoft Office Suite.
• Working knowledge of SAP/ERP systems.

Responsibilities

• Develop and maintain Masterkey code records for customers.
• Provide Tier 1 support for Masterkey applications.
• Train employees and customers in Masterkey policies.

Skills

Customer Service

Proficiency in Microsoft Office Suite

Knowledge of SAP/ERP systems

Education

High School Diploma or GED

Job description

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We are at the heart of every place that matters. As a leading global provider in the access solutions market for schools, banks, airports, hospitals, hotels, and many more, we enable seamless movement within secure, safe, and sustainable places. Our work is IMPORTANT. YOU are important. We provide our people with the tools to shape their careers for growth. With around 16,000 employees worldwide, EVERY team member contributes to our mission and can make a positive difference. By working as one global team, we continue growing the business, growing together, and growing ourselves. Build your career with us!

Technical Customer Service Representative

Indianapolis, IN, US, 46250

POSITION OVERVIEW

dormakaba is seeking a Technical Customer Service Representative based remotely in Indianapolis, IN. The Technical Customer Service Representative is responsible for developing, extending, and maintaining Masterkey code records for customers.

*** Remote position- must be located in Indianapolis area***

HIRING SALARY RANGE: Base Salary $50,000 - $60,000 (Salary to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.) Please visit our career site for more information on benefits.

WHAT YOU WILL DO

• Operate computer to develop and generate codes to meet customers’ needs
• Complete and maintain all files including reporting documents relating to the accurate accountability of codes and all Masterkey transactions
• Train employees and customers in Masterkey policies and code management
• Provide Tier 1 support for business users of Masterkey code generating applications
• Complete and audit worksheets necessary for use by the Combinators

WHAT WE REQUIRE

• High School Diploma or GED certification
• 2+ years work experience in a Customer Service Role
• High level of proficiency with Microsoft Office Suite
• Working knowledge of SAP/ERP systems

WHAT WE PREFER

• 2-3 years work experience in the security hardware industry
• Knowledge of code generation policies and procedures

WHAT WE OFFER

• Taking Care of our Employees on Day One with Medical, Dental, Vision, Life and Disability Insurance coverage options. No waiting periods!
• Your health is our priority, we offer Medical Wellness Programs to aid in your well-being.
• Vacation and Personal Time Off
• We support your growing family; we provide Parental Leave for Moms and Dads!
• Wisely plan for your future with our 401k Matching plan beginning on Day One.
• Supporting your career development with our Tuition Reimbursement Program.
• Robust culture supporting internal advancement with our Learn and Grow Program.
• Discover your best attributes using CliftonStrengths to pave the way for success at dormakaba.
• 24/7 access to over 15,000 LinkedIn Learning courses to assist in your professional development and to expand on your individual interests.
• Employee Assistance Programs
• Voluntary Legal Insurance
• Corporate Discounts for shopping, travel and more!

WHY JOIN DORMAKABA?

Our work is IMPORTANT. YOU are important. At schools and universities, in stadiums, airports, hospitals and workplace; for every place that matters. We provide safety, security, and sustainability, providing people with the tools to shape their careers for growth. EVERY team member contributes to our mission and can make a positive difference. Our culture focuses on Growing the Business, Growing Together and Growing Ourselves. We are a global company with more than 16,000 employees worldwide giving you endless opportunities for growth and advancement.

Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected category under applicable federal, state, and local laws. dormakaba does not accept unsolicited headhunter and agency resumes and will not pay fees to any third-party agency or company absent a signed agreement with approved Talent Acquisition dormakaba representative.

Interested?

We are looking forward to your application.

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