Customer Service Representative

PwC; BLOOMINGTON (MN); Hybrid; USD 70,000 - 106,000; Full time

Benefits offered by this job

Mentorship

Benefits

Flexible hybrid hours

Job summary

PwC in Bloomington, MN seeks a maker-minded Customer Service Representative to drive growth through strong interpersonal skills and escalation management. You will own projects, nurture partnerships, and guide post-sale activities from the Bloomington office in a flexible hybrid setup.

The role emphasizes clear communication, ownership of social calendars, and creating compelling sales materials. Expect mentorship, benefits, and a supportive team culture in MN.

Qualifications

• Mid-level mastery of work ethic, validated by people who'd hire you again.
• Clear communication style that translates jargon into plain English.
• Ability to think clearly under pressure with tight deadlines.
• Comfort navigating ambiguity when briefs arrive half-written.

Responsibilities

• Cultivate referral channels and strategic partnerships in Bloomington.
• Identify Bloomington accounts at risk of churn and win them back.
• Own social media calendars and community engagement.
• Lead post-sale check-ins to generate client references.
• Brief the Customer Service Representative team on weekly market insights.
• Advance conversations beyond small talk to next steps.
• Qualify opportunities to focus mid-level team on real revenue.
• Create sales collateral, decks, and proposals to move prospects forward.

Skills

Work Ethic

Communication

Under Pressure

Ambiguity Navigation

Job description

PwC needs a maker-minded Customer Service Representative who treats Interpersonal Skills and Escalation Management as the two halves of one growth engine. Own your projects, earn $70,000 - $106,000, and grow with a team that turns 4 years of Escalation Management into real results.

Key Responsibilities

• Cultivate referral channels and strategic partnerships in Bloomington
• Spot which Bloomington accounts are about to churn and win them back
• Hands-on ownership of social media calendars and community engagement
• Own the post-sale check-in that turns clients into references
• Brief the Customer Service Representative team on what's working in this week's market
• Carry the booth conversation past small talk into next steps
• Qualify hard, so the mid-level team only chases real money
• Create sales collateral, decks, and proposals that move prospects forward

What You'll Bring

• Mid-level mastery of Work Ethic, validated by people who'd hire you again
• A communication style that translates jargon back into plain English
• Clear thinking under the kind of pressure Bloomington, MN deadlines bring
• Comfort navigating ambiguity when the brief arrives half-written

Quietly, from Bloomington, PwC has become the boldly-pragmatic sales marketing partner that MN's most demanding teams refuse to replace. At PwC you're trusted with the why, not just handed the what.

The whole offer in one line: $70,000 - $106,000, mentorship, benefits, and flexible hybrid hours that respect the life you have in MN.