Customer Service Representative

All Aviation Jobs; Town of Florida (NY); On-site; USD 38,000 - 60,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Dental insurance

Health insurance

Vision insurance

Job summary

All Aviation Jobs is seeking a dynamic Customer Service Representative to be the friendly voice for clients, handling inquiries, quotes, and orders in a fast-paced aviation environment. The role emphasizes in-house sales, RFQ quoting, and accurate order processing, with strong interdepartmental coordination to ensure timely deliveries.

The ideal candidate will be fluent in English and Spanish, possess excellent communication skills, and have proficiency in Microsoft Office.

Qualifications

• Experience in Aerospace/Aviation a plus.
• Fluent in English and Spanish.
• Excellent communication skills.
• Microsoft Office knowledge.

Responsibilities

• Analyze RFQs and identify parts to quote
• Process and enter customers’ orders in the system
• Follow-up on Open Orders
• Coordinate with and support other departments as necessary

Skills

Customer service

Bilingual English/Spanish

Communication

Microsoft Office

Tools

Microsoft Office

Job description

Job Summary

We are seeking a dynamic and enthusiastic Customer Service Representative to join our team! In this vital role, you will be the friendly voice for our valued clients, providing exceptional support and ensuring their needs are met with professionalism and care. Your energy and communication skills will help build strong relationships, resolve inquiries efficiently, and promote a positive experience for every customer. This position offers an exciting opportunity to develop your skills in a fast-paced environment.

Responsibilities

In-House Sales Position will be responsible for quoting RFQs received. Will also be responsible for following up with customers on quotes and processing sales orders in the system and communicating with the customers until their orders are delivered. The position will include coordinating with various departments to ensure accuracy and efficiency in the daily processes as well as having a strong ability to multitask while providing attention to detail when processing the tasks.

• Analyze RFQs and identify parts to quote
• Process and enter customers’ orders in the system
• Follow-up on Open Orders
• Coordinate with and support other departments as necessary

Requirements

• Experience in Aerospace/Aviation a plus
• Fluent in English and Spanish
• Excellent communication skills
• Microsoft Office knowledge

Experience

• Aviation Experience (Preferred)
• JD Edwards Enterprise ERP

NO PHONE CALLS PLEASE

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Vision insurance

Work Location: In person