Customer Service and Sales Specialist | Onsite

Cristek; Anaheim (CA); On-site; USD 55,000 - 75,000; Full time

Job summary

Cristek is seeking a Customer Service & Sales Specialist to connect customers, the sales team, and manufacturing. You will coordinate orders, inquiries, and RFQs while working with Sales, Engineering, Planning, Production, Quality, and Shipping to deliver accurate information and a responsive customer experience.

You should be organized, customer-focused, and able to own issues in a fast-paced manufacturing environment, with opportunities to grow your career in aerospace and defense supply

Qualifications

• High school diploma required; degree in Business or Supply Chain a plus.
• 2-4 years in customer service, sales support, order administration, or account coordination.
• Experience with ERP/CRM systems and MS Office (Excel, Outlook).
• Organized, customer-focused, with strong communication and problem-solving skills.

Responsibilities

• Serve as primary contact for assigned customers, handling orders, pricing, lead times, delivery status, and product information.
• Coordinate RFQs from receipt through completion, reviewing requirements and tracking progress.
• Collaborate with Sales, Engineering, Planning, Production, Quality, and Shipping to resolve questions and ensure on-time delivery.
• Build strong customer relationships through proactive communication and reliable follow-through.
• Support international customers and coordinate export documentation and shipping requirements.
• Maintain accurate customer, order, quote, pricing, and delivery data in ERP/CRM systems.
• Identify opportunities to improve customer service and quote administration processes.

Skills

Customer service

Sales support

Order administration

RFQ coordination

Cross-functional collaboration

Problem solving

Attention to detail

Education

High school diploma or equivalent

Associate or Bachelor's degree in Business/Supply Chain

Tools

ERP/CRM systems

Microsoft Excel

Microsoft Outlook

Job description

At Cristek, our Customer Service & Sales Specialists play an important role in connecting our customers, our sales team, and our manufacturing operations.

As a Customer Service & Sales Specialist, you'll support domestic and international customers while coordinating orders, inquiries, and Requests for Quote (RFQs). You'll work closely with Sales, Engineering, Planning, Production, Quality, and Shipping to provide accurate information, keep customer commitments on track, and deliver a responsive customer experience.

If you're organized, customer-focused, and enjoy taking ownership and solving problems in a fast-paced manufacturing environment, this could be a great opportunity to grow your career.

What You'll Do

• Serve as a primary point of contact for assigned customers, providing support with orders, pricing, lead times, delivery status, and product information.
• Coordinate Requests for Quote (RFQs)from receipt through completion, including reviewing requirements, organizing documentation, and tracking progress.
• Partner across functions to resolve customer questions and issues related to orders, shipments, documentation, billing, and delivery commitments.
• Build strong customer relationships through responsive communication, follow-through, and proactive support.
• Support international customers and coordinate export documentation and customer-specific shipping requirements.
• Maintain accurate customer, order, quote, pricing, and delivery information within ERP/CRM systems.
• Identify opportunities to improve customer service, quote administration, and sales support processes.

The responsibilities above reflect the core customer service, sales support, and cross-functional scope of the position.

What You Bring

• High school diploma or equivalent required; Associate or Bachelor's degree in Business, Supply Chain, or a related field is a plus.
• 2-4 years of experience in customer service, sales support, order administration, account coordination, or a related field.
• Experience with ERP/CRM systems and Microsoft Office, particularly Excel and Outlook.
• Strong organization, communication, problem-solving, attention to detail, and follow-through.
• Ability to manage multiple priorities and build effective customer and cross-functional relationships.
• Experience in manufacturing, aerospace and defense, RFQ coordination, international customer support, or export documentation is a plus.
• Knowledge of AS9100, ITAR, export requirements, or Incoterms is a plus.
• Bilingual communication skills are a plus.

How We Work

Our culture is grounded in ACE: Accountability, Collaboration, and Empowerment.

Accountability

Own the customer experience and follow through on commitments.

Collaboration

Work across teams to solve problems and keep customers informed.

Empowerment

Take initiative, find solutions, and make decisions within your role.

At Cristek, we care about what gets done and how it gets done.

Why Cristek?

You'll have the opportunity to make a visible impact on our customer experience while developing your expertise in sales support and aerospace and defense manufacturing. You'll join a team where people are trusted to contribute, encouraged to solve problems, and expected to work together to deliver for our customers.

ITAR Requirement:

This position requires access to ITAR-controlled information and/or hardware. Applicants must qualify as a U.S. Person as defined by ITAR.

Cristek and its affiliated companies are affirmative action/equal opportunity employers.

All qualified applicants will receive consideration for employment without regard to protected characteristics under applicable law.