Customer Service Representative

TEK Systems; Bethpage (MO); On-site; USD 32,000 - 34,000; Full time

Benefits offered by this job

Medical, dental & vision

401(k) Retirement Plan – Pre-tax and R

Life Insurance

Short and long-term disability

Health Spending Account (HSA)

Transportation benefits

Employee Assistance Program

Time Off/Leave (PTO, Vacation or Sick)

Job summary

TEKsystems is seeking an entry-level professional for a contract-to-hire role based in Bethpage, NY. The position is fully onsite and focuses on managing RFQs, analyzing stock and contracts, and delivering excellent customer service throughout the order lifecycle.

Responsibilities include preparing offers, following up on RFQs, and maintaining relationships while tracking KPIs via BI tools. Benefits and eligibility terms apply, with a pay range of $23–$25 per hour.

Qualifications

• Proficiency with SAP, Salesforce and MS Office is beneficial.
• Strong MS Office skills, especially Excel.
• Comfort with customer service and handling inquiries.

Responsibilities

• Manage RFQs by analyzing requirements and stock availability.
• Prepare offers based on supplier lead times and pricing.
• Follow up on RFQs via emails, calls, video conferences and visits.
• Build and maintain relationships with customers and communicate product details.
• Monitor KPIs and sales targets using BI tools and take corrective actions.
• Undertake additional duties to support efficient company operations.

Skills

SAP

Microsoft Office

Salesforce

Customer service

Tools

MS Word

Excel

MS Outlook

Job description

Description

Managing multiple customers with the aim of selling distribution material, performing the RFQ follow up through the consultation of KPI’s, in line with the objectives assigned by the Vice President of Sales. Delivering the best service possible to the assigned customer portfolio at every stage of the order.

Main tasks and responsibilities

Manage requests for quotations (RFQ) by analyzing requirements and verifying the availability of stock, the existence of potential purchasing contracts and previous requests sent to suppliers for the purchase of a specific item.

1. Prepare the offer to the customer based upon the best supply source, which is determined by the Procurement department on the basis of certifications, price per unit and lead time.
2. Perform RFQ’s follow up activities that are necessary to ensure and maintain relations with customers, such as dealing with emails, making calls, videoconferences, and visits.
3. Build a sustainable relationship with the customer, providing all the necessary information about both the product and the orders/contracts, explaining complex technical information to customers.
4. Proactively handle customers’ complaints and ensure resolution by communicating with the Manager and other departments’ staff (Quality& Compliance, Finance, Operations, etc.)
5. Monitor and manage, on a daily basis, the assigned targets/KPIs (Sales, Margin, Bookings, OTIF %, Order Book, etc.) through the BI to ol (i.e. Qlik) and put corrective actions in place if required to make sure the profitability of the BU is achieved.
6. To undertake, as directed, any other duties as may be commensurate with the overall efficient running of the Company.

Skills

Customer service, Microsoft office

Top Skills Details

Customer service,Microsoft office,SAP

Additional Skills & Qualifications

• Autonomy in the critical revision of product technical specifications
• Target monitoring through BI tools
• Excellent knowledge the MS Office suite, especially Excel
• Expertise in the use of SAP and Salesforce
• Market knowledge

Skills/Abilities SAP, MS Word, Excel, MS Outlook, familiar with Quality Audit Process and maintenance of Quality Management System

Experience Level

Entry Level

Job Type & Location

This is a Contract to Hire position based out of Bethpage, NY.

Pay and Benefits

The pay range for this position is $23.00 - $25.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms.

If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Bethpage,NY.

Application Deadline

This position is anticipated to close on Sep 25, 2026.

About TEKsystems

We’re partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.