Technical Support

TEKsystems; Quakertown (Bucks County); Hybrid; USD 29,000 - 33,000; Full time

Benefits offered by this job

Medical, dental & vision

401(k) Retirement Plan

Life Insurance

Disability insurance

HSA - Health Spending Account

Job summary

TEKsystems is seeking an entry-level, customer-focused help desk specialist to support our proprietary large-format X-ray machines. You will be the primary customer contact, manage conversations with professionalism, and provide Windows-based application support along with basic database tasks.

During a structured 5-week training program, you will collaborate with internal teams to resolve technical issues and continue support beyond training.

Qualifications

• Associate's degree or equivalent from a two-year college or technical school, or 1–2 years related experience.
• Strong communication and customer service skills.
• Basic understanding of Windows environments and database concepts.
• Willingness to participate in a structured training program.

Responsibilities

• Serve as the primary contact for customers with professional, confident conversations.
• Handle challenging interactions while maintaining composure.
• Provide Windows-based application support and basic database tasks.
• Collaborate with internal teams to resolve issues during a 5-week training program and beyond.
• Manage 13–15 calls per day.

Skills

Communication

Interpersonal skills

Customer service

Troubleshooting

Help desk

Education

Associate's degree or equivalent

Tools

Windows

Cisco/Avaya phones

Databases

Job description

Description

Overview

We are seeking a highly communicative and customer-focused individual to support our proprietary large-format X-ray machines. While technical knowledge can be trained, strong soft skills are essential for success in this role.

Key Responsibilities

• Serve as the primary point of contact for customers, managing conversations professionally and confidently.
• Handle critical and challenging customer interactions without becoming flustered.
• Provide application support for Windows-based systems, including file structures and database-related tasks.
• Collaborate with internal teams to resolve technical issues during a structured 5-week training program and beyond.
• Handle 13-15 calls a day

Qualifications

• Exceptional communication and interpersonal skills; ability to control and guide conversations effectively.
• Comfortable managing crucial conversations and maintaining composure under pressure.
• Basic technical foundation in Windows environments and database systems (file structures, application support).
• Willingness to learn proprietary systems through comprehensive training.

Training

Full technical training provided (approximately 5 weeks).

Skills

Customer service, Help desk support, Troubleshooting, Technical support, Support

Additional Skills & Qualifications

Customer Service ; these managers will ask someone questions about irate users so compassion is important but more importantly they will ask someone to explain something extremely technical is 3 grade terms. This is how Customer Service is defined on this 3D team.

Qualifications

REQUIREMENTS:

• Associate's degree (A. A.) or equivalent from two-year College or technical school; or one to two years related experience and/or training; or equivalent combination of education and experience.

Preferred Skills/Experience

• Knowledge of computer hardware and software (A+ is great, but any training program or internship is a plus as well)
• Ability to troubleshoot and correct a wide array of IT user problems
• Ability to receive and utilize training proficiently to implement in the work environment
• Working knowledge of Cisco/Avaya phone systems desired but not required

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Experience Level

Entry Level

Job Type & Location

This is a Contract position based out of Quakertown, PA.

Pay And Benefits

The pay range for this position is $21.00 - $24.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a hybrid position in Quakertown,PA.

Application Deadline This position is anticipated to close on Sep 29, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems And TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records. Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.