Data Center Operations Technician

TEKsystems; City of Rochester (NY); On-site; USD 33,000 - 44,000; Full time

Benefits offered by this job

Medical, dental & vision

401(k)

Onsite in Rochester

Job summary

TEKsystems is seeking a Data Center Services Technician to lead operational services across shifts in Rochester, NY. The role emphasizes production control, change management, asset management, and expert hardware installation methods in high-end IT environments.

The candidate will serve as technical lead, mentor team members, and coordinate incident response with Data Center Services Managers. Heavy emphasis on structured cabling, rack and stack, and maintaining service automation standards.

Qualifications

• Experience managing modifications to data center infrastructure to minimize disruptions and ensure smooth operations.
• Experience with operational management of data center infrastructure for optimal performance.
• Ability to run cable, rack and stack and lift over 40 lbs.

Responsibilities

• Act as the technical lead during emergencies and maintenance windows.
• Provide second and third level server administration across data center systems.
• Mentor team members; conduct debriefings and knowledge sharing.
• Manage Change Control meetings (CAB/CCB) and ensure changes are well defined and approved.
• Oversee asset management, inventory, spares and data center assets.
• Coordinate day-to-day team assignments with the Data Center Services Manager.

Skills

Change Control

Production Control

Cabling/Rack/Stack

Job description

• Change Control - Candidate should have experience managing modifications to a data center's physical infrastructure, focusing on minimizing disruptions and ensuring smooth operations.
• Production Control - Candidate should have experience with the operational management of a data center's infra, focusing on ensuring optimal performance.
• Cabling/Rack/Stack - Candidate should have ability to run cable, rack and stack and lift over 40 lbs.

Top Skills

• Change Control - Candidate should have experience managing modifications to a data center's physical infrastructure, focusing on minimizing disruptions and ensuring smooth operations.
• Production Control - Candidate should have experience with the operational management of a data center's infra, focusing on ensuring optimal performance.
• Cabling/Rack/Stack - Candidate should have ability to run cable, rack and stack and lift over 40 lbs.

Description

The Data Center Services Technician provides leadership and oversees operational services during shifts. The Data Center Services Technician is responsible for leading and mentoring others in troubleshooting and resolving issues across the enterprise. The Data Center Services Technician IV is also responsible for production control, such as change management, asset management and service automation. The Data Center Services Technician IV maintains a focus on high-end IT support for Data Center and user systems, involving complex, technical inquiries and physical installation methods using expert skills and knowledge.

DC Operations/Service Desk

• Serves as the technical lead, coach and motivator, exhibiting total systems knowledge.
• Provides technical leadership and direction for the team during emergencies, unplanned events and maintenances.
• Provides second and third level server administration.
• Provides expert level technical support related to unique Data Center systems and complex IT systems across the enterprise.
• Conducts routine debriefings with Data Center Services Managers and ensures shift turn-over is accurate, detailed and occurs seamlessly.

DC Infrastructure Services

• Expert knowledge and skills in structured cabling installations, including fiber splicing and copper terminations.
• Expert knowledge of physical hardware installations per well-defined installation methods.
• Demonstrates knowledge in structured cabling test instruments.
• Has a general understanding of division 17 and 27 and ASHRAE standards.
• Has a general understanding of Data Center management tools such as Building Automation Systems, Computational Fluid Dynamics Models and CMDB

Asset Management Systems.

• Advanced knowledge of CCTV and card access systems.
• Advanced knowledge of KVM remote access systems.
• Acts as a lead project manager/designer for Data Center projects, installs and activities.
• Develops project timelines and milestones with general guidance; communicates with appropriate user base, sets priorities and manages progression of project implementation tasks as assigned.
• Manages inventory, supplies, critical spares and Data Center assets.

Production Control/Change Management

• Expert knowledge in automation tools.
• Expert knowledge to create schedule and update automation tasks and assist customers in identifying there automation needs.
• Advanced knowledge of manual file transfers.
• Manager user access to secure FTP sites.
• Manage Change Control meetings (CAB&CCB).

Responsibilities

• Manage Change control forms and process.
• Manage Change Control calendar.
• Ensure changes are well defined, understood, approved and completed.
• Coordinates technical day-to-day team member assignments with the Data Center Services Manager.
• Uses independent judgment and reasoning in decision making when faced with unique customer situations.
• May facilitate weekly team meetings.
• Assists with distribution of emergency communications directed to executives and other affected users; coordinates technical teams and provides meaningful updates to management and leaders.
• Demonstrates an ability to assess and interpret information from records and logs to analyze trends and develop an appropriate solution/approach such as scripts to automate processes to reduce waste or inefficiencies in operations.
• Strong familiarity with Incident Management procedures.
• Strong familiarity with Root Cause Analysis (RCA) process.
• Strong familiarity with Project Management Office (PMO) process.
• Assists with team member interviews.Provides input for performance evaluations.
• Participates in collaborative team initiatives across other technical teams.
• Provides mentoring and training on an on-going bases for team members.
• Keeps abreast of current technologies and trends through continuing education.
• Participates in after-hours maintenance.
• Other duties as assigned

Job Type & Location

This is a Contract to Hire position based out of Rochester, NY.

Pay And Benefits

The pay range for this position is $24.00 - $32.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Rochester,NY. Application Deadline This position is anticipated to close on Sep 28, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems And TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.