Customer Service Representative

Harrison Poultry Inc.; Bethlehem (GA); On-site; USD 30,000 - 42,000; Full time

Job summary

Harrison Poultry Inc. in Bethlehem, GA seeks a Customer Service Representative to promote product sales through direct communication with customers, brokers, and distributors. You will also coordinate production and sales to fulfill orders and present product literature.

The role requires at least 1 year in sales/marketing within the food or poultry industry, strong communication, and proficiency with MS Office. This is a full-time clerical position in a on-site setting.

Qualifications

• Minimum one (1) year sales and/ or marketing in the food or other related industry; poultry or other protein industry experience preferred
• Strong verbal and written communication, with external customers
• Good computer skills and proficiency with MS Office

Responsibilities

• Communicate daily with the Customer Service Manager regarding brokers, distributors and customers regarding possible sales, orders, or issues
• Act as liaison between brokers, customers and distributors and sales team regarding orders, complaints, needs and potential for added sales
• Coordinate plant production and sales to ensure customer orders are fulfilled as requested
• Identify new trends or ideas and communicate to appropriate personnel
• Review orders and sales trends, analyze processing ability and ensure product availability
• Present samples and brochures to customers regarding products
• Identify opportunities for process improvement and participate in implementation
• Wear personal protective equipment where required

Skills

Communication skills

Problem solving

Attention to detail

Education

High School diploma or equivalent

Tools

MS Suite

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Customer Service Representative

Full Time Clerical Bethlehem, GA, US

9 days ago Requisition ID: 1121

Customer Service Representative

Job Description

PRIMARY FUNCTION: The Customer Service Representative promotes sales of company products by direct communication with customers, distributors and brokers, regarding market trends and conditions, customer needs, new product information, promotional efforts on new and old products and other necessary information. Provides feedback to Customer Service Manager regarding customer problems, needs, questions and complaints.

RESPONSIBILITIES AND TASKS:

• Communicate daily with the Customer Service Manager regarding brokers, distributors and customers regarding possible sales, orders, or issues ensuring high level of customer satisfaction
• Act as liaison between brokers, customers and distributors and sales team regarding orders, complaints, needs and potential for added sales
• Coordinate plant production and sales to ensure customer orders are fulfilled as requested
• Identify new trends or ideas, determine if pertinent to marketing and/or growth of the company and communicate to appropriate personnel
• Review customer orders and/or sales trends, analyze processing's ability to fill, purchase product from other processing location when needed to ensure product is available to complete customer orders when needed
• Present sample products and necessary brochures / materials to customers regarding new and improved current product lines
• Identify opportunities for process improvement, develop solution, present to appropriate personnel, and upon approval, lead or participate in the implementation of improvement
• Wear personal protective equipment in all areas where required

SUPERVISOR RESPONSIBILITIES:

None. This is an individual contributor role with required competencies: Functional/Technical Skills, Action Oriented, Problem Solving, Learning on the Fly, and Interpersonal Savvy

EDUCATION and CERTIFICATIONS:

• High School diploma or equivalent

EXPERIENCE AND SKILLS:

• Minimum one (1) year sales and/ or marketing in the food or other related industry; poultry or other protein industry experience preferred
• Good communication skills, both verbal and written, and the ability to fluently communicate effectively both up and down the chain of command and with external customers when needed in a timely and professional manner
• Good computer skills with knowledge of MS Suite (Word, Excel, etc)
• Strong organizational skills with the ability to prioritize and manage multiple projects while maintaining attention to detail
• Must possess a strong customer-centric attitude, high energy level and a strong sense of urgency

SAFETY REQUIREMENTS:

• Follow departmental and company safety policies and programs
• Wear required protective equipment in all areas where mandatory

PHYSICAL REQUIREMENTS:

• Ability to work Non-standard shifts (Holiday, Weekend, extended) as needed per business need
• Ability to work in various temperatures (warm or cold) as needed
• Able to bend, stoop, reach, grasp, twist and kneel as well as lift 10lbs or more, utilizing proper lifting techniques
• Ability to remain stationary for extended periods utilizing computer and keyboard, telephonic and other office equipment