Customer Service Representative

AmeriTitle; Bend (OR); On-site; USD 26,000 - 30,000; Full time

Benefits offered by this job

Healthcare coverage

Retirement savings with company match

Generous paid time off

Professional development opportunities

Job summary

Futura Title & Escrow in Bend, OR seeks a Customer Service Representative I to be the first point of contact for customers, delivering friendly and knowledgeable support. You’ll respond to inquiries by phone, email or in person and help ensure each interaction leaves a positive impression.

The role welcomes all experience levels and offers opportunities for professional development, with comprehensive healthcare coverage, retirement savings with company match, PTO, and a collaborative team

Qualifications

• High school diploma or equivalent required.
• 1+ year of customer service or related experience.
• Strong communication and problem-solving skills.
• Ability to multitask and manage time effectively.
• Proficiency in Microsoft Office (Word, Excel, PowerPoint, Teams).
• A positive attitude and a passion for helping others.

Responsibilities

• Answer and route incoming calls and provide general information
• Respond to customer inquiries via phone, email, and in-person
• Greet and assist visitors, ensuring a welcoming experience
• Provide accurate and timely information using company tools and resources
• Resolve customer issues and follow up to ensure satisfaction
• Identify customer needs and offer appropriate solutions
• Escalate complex issues to higher-level support when needed
• Support the sales team with follow-ups and communications
• Maintain accurate records of customer interactions
• Ensure timely, safe, and professional delivery of products to customers

Skills

Customer service

Communication

Multitasking

Microsoft Office

Problem-solving

Time management

Positive attitude

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Customer Service Representative

Regular Full-Time - 80hrs pp Clerical Bend Main, OR, Bend, OR, US

5 days ago Requisition ID: 1383

Salary Range: $19.00 To $22.00 Hourly

Company Overview: Futura Title & Escrow has established strong roots in the Pacific Northwest since entering the title insurance business in Boise, Idaho, in 1975. Our strategic focus on territorial expansion has led to a successful network of 76 branches across six states, providing comprehensive real estate services. Our subsidiaries include Alliance Title & Escrow, AmeriTitle, Kittitas Title and Escrow, Momentum Title Agency, and Pacific Alliance Title.

About the Role

Are you a people person who thrives on helping others? As a Customer Service Representative I, you’ll be the first point of contact for our customers—providing friendly, knowledgeable support and ensuring every interaction leaves a positive impression. Whether you're just starting your career or bringing years of experience, we welcome your enthusiasm and professionalism.

What You’ll Do

• Answer and route incoming calls and provide general information
• Respond to customer inquiries via phone, email, and in-person
• Greet and assist visitors, ensuring a welcoming experience
• Provide accurate and timely information using company tools and resources
• Resolve customer issues and follow up to ensure satisfaction
• Identify customer needs and offer appropriate solutions
• Escalate complex issues to higher-level support when needed
• Support the sales team with follow-ups and communications
• Maintain accurate records of customer interactions
• Ensure timely, safe, and professional delivery of products to customers

What You Bring

• High school diploma or equivalent required
• Valid driver's license and insurance
• 1+ year of customer service or related experience
• Strong communication and problem-solving skills
• Ability to multitask and manage time effectively
• Proficiency in Microsoft Office (Word, Excel, PowerPoint, Teams)
• A positive attitude and a passion for helping others
• Comprehensive healthcare coverage
• Retirement savings plans with company match
• Generous paid time off and holiday
• Professional development and training opportunities