Customer Care Specialist I — Problem-Solver & Support Pro

AmeriTitle; Bend (OR); On-site; USD 26,000 - 30,000; Full time

Benefits offered by this job

Healthcare coverage

Retirement savings with company match

Generous paid time off

Professional development opportunities

Job summary

Futura Title & Escrow in Bend, OR seeks a Customer Service Representative I to be the first point of contact for customers, delivering friendly and knowledgeable support. You’ll respond to inquiries by phone, email or in person and help ensure each interaction leaves a positive impression.

The role welcomes all experience levels and offers opportunities for professional development, with comprehensive healthcare coverage, retirement savings with company match, PTO, and a collaborative team

Qualifications

• High school diploma or equivalent required.
• 1+ year of customer service or related experience.
• Strong communication and problem-solving skills.
• Ability to multitask and manage time effectively.
• Proficiency in Microsoft Office (Word, Excel, PowerPoint, Teams).
• A positive attitude and a passion for helping others.

Responsibilities

• Answer and route incoming calls and provide general information
• Respond to customer inquiries via phone, email, and in-person
• Greet and assist visitors, ensuring a welcoming experience
• Provide accurate and timely information using company tools and resources
• Resolve customer issues and follow up to ensure satisfaction
• Identify customer needs and offer appropriate solutions
• Escalate complex issues to higher-level support when needed
• Support the sales team with follow-ups and communications
• Maintain accurate records of customer interactions
• Ensure timely, safe, and professional delivery of products to customers

Skills

Customer service

Communication

Multitasking

Microsoft Office

Problem-solving

Time management

Positive attitude

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Futura Title & Escrow in Bend, OR seeks a Customer Service Representative I to be the first point of contact for customers, delivering friendly and knowledgeable support. You’ll respond to inquiries by phone, email or in person and help ensure each interaction leaves a positive impression.

The role welcomes all experience levels and offers opportunities for professional development, with comprehensive healthcare coverage, retirement savings with company match, PTO, and a collaborative team