Customer Service Representative

Vortex Colorado, LLC; Austin (TX); On-site; USD 25,000 - 36,000; Full time

Job summary

Vortex Doors in Austin, TX is seeking a Customer Service Representative to be the first point of contact for customers, handling inquiries via phone and email with professionalism. You will coordinate service dispatches, document interactions, and assist with collections while delivering a positive customer experience.

The role requires 1–3 years in customer service or admin, strong communication, and the ability to work in a fast-paced environment.

Qualifications

• High school diploma or equivalent; AA/BA preferred.
• 1–3 years of customer service or administrative experience.
• Excellent communication and interpersonal skills.
• Strong problem-solving and attention to detail.
• Ability to work in a fast-paced environment and prioritize tasks.
• Team player with customer-centric mindset.

Responsibilities

• Interact with customers via phone and email in a professional and courteous manner, addressing inquiries and providing service assistance.
• Identify and analyze customer needs, scheduling services, and escalating complex issues to management.
• Maintain detailed records of customer interactions and resolutions in the CRM system.
• Dispatch vehicles and personnel to fulfill customer requests, considering location and urgency.
• Develop product knowledge to provide accurate information about doors and services.
• Manage collections activities and coordinate with internal teams to recover outstanding balances.

Skills

Customer service

Communication

Education

High school diploma

Tools

CRM software

Microsoft Office

Job description

Description

Vortex Doors, America’s highest quality and most customer-centric commercial and industrial door installation & repair company, is seeking a dedicated and customer-focused individual to join our team as Customer Service Representative. As a Customer Service Representative, you will be the first point of contact for our customers, providing them with exceptional service, resolving inquiries, and ensuring a positive customer experience.

Job Responsibilities

• Customer Interaction: Interact with customers via phone and email in a professional and courteous manner, addressing inquiries, providing information, and offering service assistance.
• Problem-Solving: Identify and analyze customer needs, providing creative solutions when necessary, scheduling the appropriate services, and escalating complex issues to the appropriate management team member.
• Documentation: Maintain detailed and accurate records of customer interactions, inquiries, and resolutions in our customer management system.
• Dispatching: Efficiently dispatch vehicles and coordinated personnel to meet customer requests, considering factors like location, urgency, and availability and routed to customer sites.
• Product Knowledge: Develop an understanding of our products and door services to provide accurate information to customers.
• Collections: Responsible for collection and reporting activities according to specific deadlines. Keep track of assigned accounts to identify outstanding balances and debts. Plan course of action to recover outstanding payments and follow up with payment status and documenting collection activity. Will also be assisting with dispute follow-up and coordinating internally to help resolve account issues.

Great Reasons to Work at Vortex

• Hourly salary based on experience
• Career Advancement opportunities
• Positive Work Environment
• Recognitions and Rewards
• Comprehensive health benefits, 401K match, 8 company paid holidays, and PTO

Work Environment

• Regular shifts are available between Vortex business hours of 7:00 AM - 5:30 PM; Monday through Friday.
• Position requires you to be available to work in the office at the service center, not remotely
• Work is performed in an office environment and requires the ability to operate standard office equipment and keyboards.
• Must have the ability to walk short distances and sit for prolonged periods of time.
• Noise level is moderate in an office environment.
• Must be able to lift up to 15 lbs.

Requirements

• High school diploma or equivalent; AA/BA preferred.
• One (1) – three (3) years of customer service experience, or administrative background preferred.
• Excellent communication and interpersonal skills.
• Strong problem-solving and decision-making abilities.
• Attention to detail and accuracy in data entry.
• Ability to work in a fast-paced environment and able to prioritize tasks.
• Patience, empathy, and a customer-centric mindset.
• Ability to work effectively in a team and handle high-stress situations with professionalism.
• Proficiency in using customer service software, CRM systems, and Microsoft Office Suite.