Customer Service Representative

Jobtailor; Bemidji (MN); On-site; USD 32,000 - 42,000; Full time

Job summary

Jobtailor in Bemidji, MN is seeking a customer service professional to assist members with transactions, educate on self-serve options, and verify deposits. You will handle wires/ACH transfers, issue instant cards, and troubleshoot banking questions.

Join a team focused on accurate service, independent work, and strong communication while balancing a cash drawer and maintaining security across systems.

Qualifications

• 1+ years of customer service or cash handling experience required.
• Ability to work independently and as part of a team.
• Strong verbal and written communication skills.
• Time management and prioritization of workload.
• Flexibility in a dynamic environment.
• Ability to provide exceptional service to members and employees.
• Ability to navigate between multiple systems with ease.

Responsibilities

• Assist members with processing transactions (deposits, withdrawals, payments, or cashier’s checks).
• Educate members on self-serve options.
• Verify endorsements and proper identification on deposits.
• Execute wire or ACH transfers.
• Issue instant debit, credit, and gift cards.
• Troubleshoot card issues and online banking questions.
• Balance cash drawer, branch vault, and currency logs.

Skills

Customer service

Cash handling

Communication skills

Time management

Teamwork

Independence

Multitasking

Tools

Multiple banking systems

Job description

Responsibilities

• Assist members with accurately and efficiently processing transactions, such as deposits, withdrawals, payments, or cashier’s checks.
• Provide education to our members on self‑serve options.
• Verify endorsements and proper identification on deposit transactions.
• Execute wire or ACH transferring of funds.
• Instant issue debit, credit, and gift cards.
• Troubleshoot credit or debit card issues, online banking questions, or other general account related questions and issues.
• Balance and maintain personal cash drawer and branch vault, and appropriate currency logs if applicable.

Requirements

• 1+ years of customer service or professional experience working with people and/or cash handling experience required.
• Aptitude to work independently as well as part of a team and ability to collaborate with others.
• Strong verbal and written communication skills.
• Time Management skills and the ability to prioritize workload based on department and member needs.
• Flexibility to adapt and succeed in a dynamic environment.
• Ability and drive to provide exceptional service to members and employees.
• Intermediate computer skills and the ability to navigate between multiple systems with ease.