Customer Service Representative

Garden Island Federal Credit Union; Lihue (HI); On-site; USD 36,000 - 42,000; Full time

Job summary

Garden Island Federal Credit Union in Hawaii seeks an entry-level Teller to join our Lihue branch. In this role you will handle member deposits and withdrawals, process checks, and support daily branch operations with accuracy and courtesy.

The position emphasizes cash handling, attention to detail, and compliance with BSA/AML policies while providing friendly, member-focused service. High school diploma required; associate's degree or higher is a plus, with opportunities to grow in retail

Qualifications

• Entry-level position in a credit union branch.
• High school diploma or equivalent required; associate’s degree or higher is a plus.
• Prior cash-handling, financial institution, or customer service experience preferred.

Responsibilities

• Process member deposits accurately and efficiently.
• Apply deposit holds in accordance with credit union policies and procedures.
• Operate within a $500 transaction limit during the probationary period.
• Operate within a $750 transaction limit after successful completion of probation.
• Process member withdrawals while verifying account ownership and available funds.
• Complete account-to-account and member-requested transfers.
• Scan and balance checks using the credit union's check imaging system.
• Post incoming mail deposits, mailed checks, and One Stop checks to appropriate member accounts.
• Maintain and balance a teller cash drawer/cash can with a cash limit of $5,000.
• Accurately count, verify, and secure cash transactions.
• Perform Level 0 override transactions within authorized limits.

Skills

Basic math

Cash handling

Computer literacy

Data entry

Communication skills

Confidentiality

Attention to detail

Member service

Problem-solving

Education

High school diploma or equivalent

Associate's degree or higher preferred

Tools

Quick Assist

Job description

• Process member deposits accurately and efficiently.
• Apply deposit holds in accordance with credit union policies and procedures.
• Operate within a $500 transaction limit during the probationary period.
• Operate within a $750 transaction limit after successful completion of probation.
• Process member withdrawals while verifying account ownership and available funds.
• Complete account-to-account and member-requested transfers.
• Scan and balance checks using the credit union's check imaging system.
• Post incoming mail deposits, mailed checks, and One Stop checks to appropriate member accounts.
• Maintain and balance a teller cash drawer/cash can with a cash limit of $5,000.
• Accurately count, verify, and secure cash transactions.
• Perform Level 0 override transactions within authorized limits.

Compliance and Risk Management

• Adhere to all Bank Secrecy Act (BSA), Anti-Money Laundering (AML), and credit union regulatory requirements.
• Identify and report unusual or suspicious account activity according to established procedures.
• Maintain confidentiality of member information and account records.
• Follow all security, fraud prevention, and cash-handling procedures.

Member Service

• Read and explain member disclosure forms and required account documentation.
• Answer members’ questions regarding account services, policies, and procedures.
• Deliver courteous, professional, and member-focused service during all interactions.
• Resolve routine member concerns and escalate complex issues to appropriate personnel.

Payment Processing

• Process credit card payments through Quick Assist and other approved payment systems.
• Ensure all payments are posted accurately and timely.

OTHER DUTIES AND RESPONSIBILITIES:

• Assist with branch opening and closing procedures.
• Maintain accurate transaction records and complete required documentation.
• Support team members with operational tasks and member service needs.
• Participate in required training, compliance reviews, and staff meetings.
• Cross-sell and educate members on available credit union products and services when appropriate.
• Assist with balancing branch operations and identifying transaction discrepancies.
• Maintain a professional appearance and represent the credit union positively within the community.
• Perform other duties as assigned by management.

Skills/Knowledge: Requires basic math, cash-handling, computer, data entry, communication, confidentiality, attention to detail, member service, and problem-solving skills.

Education and Experience: This is an entry-level position. High school diploma or equivalent required; associate’s degree or higher is a plus. Prior cash-handling, financial institution, credit union, banking, retail, or customer service experience preferred.