Customer Service Representative

Marine Systems Inc; Belle Chasse (LA); On-site; USD 19,000 - 28,000; Full time

Job summary

Marine Systems, Inc. is hiring a Customer Service Representative / Counter Salesperson at our Belle Chasse, LA location. The role involves assisting customers at the counter, processing quotes and orders, and coordinating with production and logistics to ensure on-time delivery.

The ideal candidate has a High School diploma or better and up to 3 years in related roles, with proficiency in Microsoft Office and Oracle. This position emphasizes customer service, teamwork, and safety compliance.

Qualifications

• High School diploma or better.
• Less than 3 years in the field or related area.

Responsibilities

• Process quotes and inform customer of unit prices, shipping dates, delays and other needed information.
• Enter customer counter/service orders and distribute copies to departments.
• Compute price, discount and shipping charges.
• Resolves customer inquiries and follows up to ensure timely delivery.

Skills

Interpersonal skills

Technical reading

Mechanical troubleshooting

Education

High School or better

Less than 3 years in field or related area

Tools

Microsoft Office

Oracle

Job description

Overview

Marine Systems, Inc. is hiring a Customer Service Representative / Counter Salesperson in our Belle Chasse, LA location 70037

Responsibilities

• Processes request for quotes and informs customer of unit prices, shipping date, anticipated delays, and any additional information needed by customer.
• Ascertains and verifies credit rating of customer and applies to quotation or order.
• Enters customer counter/customer service orders received and distributes copies to assigned departments and/or files as required.
• Computes price, discount, and shipping charges as required.
• Initiates purchase requisitions.
• Informs purchasing of the need to satisfy orders that are on back order and/or that require special attention.
• Confers with production, sales, shipping, warehouse, or common carrier personnel to expedite or trace missing or delayed shipments.
• Follows up on orders to ensure delivery by specified dates.
• Recommends type of packing or labeling needed on order.
• Resolves customer complaints within limits of authority.
• Enters ordered parts on sales orders and prints pick tickets for such parts.
• May require forklift training.
• Other duties as assigned.

Safety:

• Develop relationships with coworkers to better understand the processes and culture that affect safety.
• Influence safety by evaluating safety performance, participating in safety meetings, targeting areas needing improvement and developing initiatives to impact the areas.
• Thoroughly knowledgeable of Safe Work Policy.

Qualifications

Education/Experience:

• High School or better.
• Less than 3 years: In the field or related area

Job Requirements

• Ability to read technical manuals
• Ability to interpret exploded diagrams of mechanical assemblies
• Ability to troubleshoot and identify complex mechanical problems
• Demonstrate interpersonal skills necessary to maintain motivation and confidence among employees and customers.
• Knowledge of Microsoft Office and Oracle

Equal opportunity employer as to all protected groups, including protected veterans and individuals with disabilities.