Customer Service Representative

Kirby Corporation; Belle Chasse (LA); On-site; USD 30,000 - 38,000; Full time

Job summary

Marine Systems, Inc. in Belle Chasse, LA is hiring a Customer Service Representative / Counter Salesperson to support our parts and service operations. You will handle quotes, pricing, and delivery coordination, ensuring accurate information and timely communication with customers.

The role requires reading technical manuals, interpreting diagrams, and working closely with production, sales, and shipping teams to meet customer needs and timelines.

Qualifications

• High school diploma or better.
• Less than 3 years in the field or related area.
• Ability to read technical manuals.
• Ability to interpret exploded diagrams of mechanical assemblies.
• Ability to troubleshoot and identify complex mechanical problems.
• Demonstrate interpersonal skills to maintain motivation and confidence among employees and customers.
• Knowledge of Microsoft Office and Oracle.

Responsibilities

• Processes requests for quotes and informs customer of unit prices, shipping date, delays, and needed information.
• Ascertains and verifies credit rating of customer and applies to quotation or order.
• Enters customer counter/service orders and distributes copies to departments.
• Computes price, discount, and shipping charges as required.
• Initiates purchase requisitions and informs purchasing of back orders or special needs.
• Confers with production, sales, shipping, warehouse, or carriers to expedite shipments.
• Follows up on orders to ensure delivery by specified dates.
• Resolves customer complaints within limits of authority.
• Reads exploded diagrams and assists in packing/labeling decisions.

Skills

Customer focus

Communication

Read manuals

Exploded diagrams

Troubleshooting

Education

High School or higher

Tools

Microsoft Office

Oracle

Job description

Overview

Marine Systems, Inc. is hiring a Customer Service Representative / Counter Salesperson in our Belle Chasse, LA location 70037

Responsibilities

• Processes request for quotes and informs customer of unit prices, shipping date, anticipated delays, and any additional information needed by customer.
• Ascertains and verifies credit rating of customer and applies to quotation or order.
• Enters customer counter/customer service orders received and distributes copies to assigned departments and/or files as required.
• Computes price, discount, and shipping charges as required.
• Initiates purchase requisitions.
• Informs purchasing of the need to satisfy orders that are on back order and/or that require special attention.
• Confers with production, sales, shipping, warehouse, or common carrier personnel to expedite or trace missing or delayed shipments.
• Follows up on orders to ensure delivery by specified dates.
• Recommends type of packing or labeling needed on order.
• Resolves customer complaints within limits of authority.
• Enters ordered parts on sales orders and prints pick tickets for such parts.
• May require forklift training.
• Other duties as assigned.

Safety:

• Develop relationships with coworkers to better understand the processes and culture that affect safety.
• Influence safety by evaluating safety performance, participating in safety meetings, targeting areas needing improvement and developing initiatives to impact the areas.
• Thoroughly knowledgeable of Safe Work Policy.

Qualifications

Education/Experience:

• High School or better.
• Less than 3 years: In the field or related area

Job Requirements

• Ability to read technical manuals
• Ability to interpret exploded diagrams of mechanical assemblies
• Ability to troubleshoot and identify complex mechanical problems
• Demonstrate interpersonal skills necessary to maintain motivation and confidence among employees and customers.
• Knowledge of Microsoft Office and Oracle

Equal opportunity employer as to all protected groups, including protected veterans and individuals with disabilities.