Copy of Customer Service Representative (overnight)

DELTA360; Baton Rouge (LA); On-site; USD 34,000 - 52,000; Full time

Job summary

DELTA360 is seeking a Customer Service Representative to support the outside sales team, operations and customers with prompt service, accurate order entry and on-time delivery. You will evaluate sales opportunities, manage orders and quotes with 100% accuracy, coordinate expediting, and keep customers informed of relevant issues while learning Microsoft Dynamics CRM.

The role requires night shift 6:00pm–3:00am, excellent communication, strong customer service, prioritization, and proficient MS

Qualifications

• Excellent written and verbal communication is required.
• Exceptional customer service skills and a strong personality.
• Ability to prioritize work and apply independent judgement.
• Proficiency with email and PC functions.
• Advanced proficiency in Microsoft Excel.
• Knowledge of common business practices relating to purchasing, pricing, terms, shipment, taxes, and payment for products and services.
• Willingness to learn product information and position benefits to customers.
• Oil + Gas industry experience a plus.

Responsibilities

• Evaluate customer requests for sales opportunities.
• Manage customer orders and quotation files with 100% accuracy.
• Coordinate and expedite customer orders, ensuring customers are informed of relevant issues.
• Maintain a proactive approach to customer complaints and expedite requests.
• Work with sales and dispatch to share information on quotes, deliveries, feedback.
• Provide feedback reports to Main Office and Supervisor regarding customer contacts.
• Learn/Operate CRM (Microsoft Dynamics) with comfort and clarity.
• Follow-up on customer quotations.
• Operate in accordance with company policy and procedures.

Skills

Customer service

Communication skills

Prioritization

Team collaboration

Self-motivated

Sales experience

Tools

Microsoft Dynamics CRM

Microsoft Excel

Job description

Description

POSITION OVERVIEW:

The Customer Service Representative will support the outside sales team, operations team and customers with prompt service, accurate order entry, on-time delivery of product and effective issue resolution when necessary.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Evaluate customer requests for sales opportunities


• Manage customer orders and quotation files with 100% accuracy


• Coordinate and expedite customer orders, and ensure customer requirements are understood and customers are kept informed of relevant issues


• Maintain a proactive approach to customer complaints, requests to expedite, and any other customer issues


• Work closely with sales team and dispatch team to facilitate flow of information regarding quotes, quality issues, deliveries, prospective accounts, competitors and customer feedback


• Provide feedback reports to the Main Office and Supervisor regarding customer contacts


• Learn/Operate CRM (Microsoft Dynamics) with comfort and clarity


• Follow-up on customer quotations


• Operate in accordance with company policy and procedures

Requirements

QUALIFICATIONS/POSITION REQUIREMENTS:

• Candidate will need to be able to work nightshift 6:00pm-3:00am


• Exceptional customer service skills and great personality


• Excellent written and verbal communication skills


• Ability to prioritize work and apply independent judgement


• Basic email and PC functions


• Advanced proficiency in Microsoft Office (Excel)


• Knowledge of common business practices relating to the purchase, pricing, terms, shipment, taxes, and payment for products and services


• Ability to learn and retain product specific information and utilize to position the features and benefits to customer


• Self-motivated and results oriented, competitive with strong organizational and interpersonal skills and a proven successful sales record


• Oil + Gas industry experience a plus


• 3+ years’ experience in Customer Service or related field