Customer Service Representative

Victor Sierra Aviation; Baldwin City (KS); On-site; USD 36,000 - 55,000; Full time

Job summary

McFarlane Aviation, part of Victor Sierra Aviation, is seeking a Customer Service Representative who focuses on delivering exceptional service to aviation customers. This role handles inquiries, orders, and solutions from order entry to completion.

You will build relationships, communicate clearly, and help customers with timely updates while navigating fast-paced operations.

Strong attention to detail and solid problem-solving skills are essential to ensure satisfaction and smooth order flow.

Qualifications

• Customer-focused CSR with strong relationship-building.
• Efficient in order entry and order management.
• Excellent communication and problem-solving skills.

Responsibilities

• Build and maintain strong relationships with customers.
• Serve as primary contact for customer questions, order updates, and support needs.
• Perform accurate order entry and manage customer orders through completion.
• Listen to customer needs and provide timely, knowledgeable support.
• Troubleshoot and resolve customer concerns efficiently.
• Use sound judgment to ensure customer satisfaction.

Job description

Position Description: Customer Service Representative

Location: Baldwin City, KS

Department: Customer Service

Reports to: Sr Manager - Customer Service

About McFarlane Aviation

McFarlane Aviation, a Victor Sierra Aviation company, is a leading manufacturer and supplier serving the general aviation industry. From FAA-PMA replacement parts and aircraft accessories to manufacturing, distribution, and repair services, we are committed to delivering quality products, outstanding customer service, and innovative solutions that keep our customers flying.

Position Summary

Our team is seeking an enthusiastic and customer-focused Customer Support Representative who enjoys building strong relationships and serving as a trusted point of contact for our customers. This role is ideal for someone who thrives in a fast-paced environment, communicates effectively, and takes pride in understanding customer needs, managing orders, and providing timely support from start to finish.

We are looking for someone who is quick-thinking, detail-oriented, technologically proficient, and proactive in supporting our customers while ensuring a seamless experience.

What You'll Do

• Build and maintain strong working relationships with customers
• Serve as a primary point of contact for customer questions, order updates, and support needs
• Perform accurate order entry and manage customer orders through completion
• Listen carefully to customer needs and provide timely, knowledgeable support
• Troubleshoot, prioritize, and resolve customer concerns in an efficient manner
• Use sound judgment and decision-making skills to ensure customer satisfaction