Customer Support & Order Management Specialist

Victor Sierra Aviation; Baldwin City (KS); On-site; USD 36,000 - 55,000; Full time

Job summary

McFarlane Aviation, part of Victor Sierra Aviation, is seeking a Customer Service Representative who focuses on delivering exceptional service to aviation customers. This role handles inquiries, orders, and solutions from order entry to completion.

You will build relationships, communicate clearly, and help customers with timely updates while navigating fast-paced operations.

Strong attention to detail and solid problem-solving skills are essential to ensure satisfaction and smooth order flow.

Qualifications

• Customer-focused CSR with strong relationship-building.
• Efficient in order entry and order management.
• Excellent communication and problem-solving skills.

Responsibilities

• Build and maintain strong relationships with customers.
• Serve as primary contact for customer questions, order updates, and support needs.
• Perform accurate order entry and manage customer orders through completion.
• Listen to customer needs and provide timely, knowledgeable support.
• Troubleshoot and resolve customer concerns efficiently.
• Use sound judgment to ensure customer satisfaction.

Job description

McFarlane Aviation, part of Victor Sierra Aviation, is seeking a Customer Service Representative who focuses on delivering exceptional service to aviation customers. This role handles inquiries, orders, and solutions from order entry to completion.

You will build relationships, communicate clearly, and help customers with timely updates while navigating fast-paced operations.

Strong attention to detail and solid problem-solving skills are essential to ensure satisfaction and smooth order flow.