Customer Service Representative

Austin Retina Associates; Austin (TX); On-site; USD 20,664 - 30,307; Full time

Job summary

Austin Retina Associates in Austin, Texas seeks a Customer Service Representative to join our call center. You will handle 200–300 calls daily, schedule and modify patient appointments across multiple software systems, and support the scheduling team to ensure timely responses.

The role requires bilingual Spanish proficiency, experience with multi-line phones, and medical scheduling in a fast-paced setting; typical hours are 8–5 on weekdays, with hourly pay and overtime eligibility.

Qualifications

• Fluent bilingual in Spanish.
• Experienced with multi-line phone system.
• Medical scheduling in a fast paced environment.

Responsibilities

• Answers in a fast paced environment, 200 - 300 calls per day.
• Schedule and change patient appointments using multiple software systems.
• Communicates with the scheduling team as needed to ensure calls are answered in a timely manner.
• Takes messages for Staff.
• Assess patient needs to prioritize and schedule accordingly, communicating with physician and/or their teams as needed.
• Communicate with physician teams as needed to further support scheduling needs.
• Perform administrative support as needed.

Skills

Spanish (bilingual)

Multi-line phone system

Medical scheduling

Tools

Scheduling software

Job description

Customer Service Representative

Position Summary

Austin Retina Associates is seeking a responsible, self-motivated individual to join our call center team. This role will include making and changing appointments and other assigned duties.

Duties/Responsibilities

• Answers on a fast paced environment, 200 - 300 calls per day
• Schedule and change patient appointments using multiple software systems
• Communicates with the scheduling team as needed to ensure calls are answered in a timely manner
• Takes messages for Staff
• Assess patient needs to prioritize and schedule accordingly, communicating with physician and/or their teams as needed
• Communicate with physician teams as needed to further support scheduling needs

Perform administrative support as needed

Required Attributes

• Fluent bilingual in Spanish
• Experienced with multi-line phone system
• Medical scheduling in a fast paced environment

Position Details

• Schedule approximately 8-5pm during weekdays
• Hourly pay, FLSA non-exempt, eligible for overtime

Physical Demands and Requirements

Prolonged standing and walking, some sitting, talking and hearing both in person and by telephone; use hands to finger, handle and feel objects or controls; reach with hands and arms. Regularly required to stoop, kneel, bend, crouch and lift up to 40 pounds on occasion. Specific vision abilities required by this job includes viewing multiple computer screens, close vision, distance vision, depth perception, color vision and the ability to adjust focus. Viewing images and operating computer devices constantly.

I understand the requirements of the role that I am applying for.