Customer Service Representative

Avalonvi; Austin (TX); On-site; USD 36,000 - 48,000; Full time

Job summary

Avalonvi is hiring a Customer Service Representative to help customers, answer questions, and build positive relationships. This role emphasizes effective communication, friendly service, and proactive problem solving in a team-oriented environment.

The ideal candidate will listen attentively, manage routine requests, and identify opportunities to enhance customer satisfaction while supporting acquisition and retention efforts.

Qualifications

• High school diploma or equivalent required.
• Strong communication and interpersonal skills.
• Friendly, professional, and customer-focused attitude.
• Strong listening and problem-solving abilities.
• Positive attitude and willingness to learn.
• Good organizational and multitasking skills.
• Reliable, adaptable, and team-oriented.
• Previous customer service, retail, hospitality, or sales experience is a plus but not required.

Responsibilities

• Welcome customers and provide friendly, professional assistance.
• Listen to customer needs and provide appropriate recommendations.
• Assist with routine customer requests and concerns.
• Support customer follow-ups and satisfaction initiatives.
• Identify opportunities to introduce customers to relevant products or services.
• Assist with customer acquisition and retention activities.
• Maintain organized records of customer interactions.
• Communicate customer feedback to appropriate team members.
• Collaborate with colleagues to meet service and performance goals.
• Participate in ongoing training and professional development.

Skills

Communication

Interpersonal skills

Customer-focused

Listening skills

Problem solving

Organizational skills

Multitasking

Team orientation

Reliability

Willingness to learn

Education

High school diploma or equivalent

Job description

About Us

AtAvalonvi, we specialize in strategic, real-world marketing solutionsthat help brands connect with people where it matters most — face toface, in physical spaces, and through impactful brand experiences.Frombrand positioning to on-the-ground campaigns, we bring ideas to lifebeyond screens.

Job Summary

We are seeking a personable and motivated Customer Service Representative to assist customers, answer questions, and build positive customer relationships. This position is ideal for someone who enjoys helping people, communicating effectively, and developing valuable customer service and business skills in a supportive team environment.

Responsibilities

• Welcome customers and provide friendly, professional assistance.
• Listen to customer needs and provide appropriate recommendations.
• Assist with routine customer requests and concerns.
• Support customer follow-ups and satisfaction initiatives.
• Identify opportunities to introduce customers to relevant products or services.
• Assist with customer acquisition and retention activities.
• Maintain organized records of customer interactions.
• Communicate customer feedback to appropriate team members.
• Collaborate with colleagues to meet service and performance goals.
• Participate in ongoing training and professional development.

Qualifications

• High school diploma or equivalent required.
• Strong communication and interpersonal skills.
• Friendly, professional, and customer-focused attitude.
• Strong listening and problem-solving abilities.
• Positive attitude and willingness to learn.
• Good organizational and multitasking skills.
• Reliable, adaptable, and team-oriented.
• Previous customer service, retail, hospitality, or sales experience is a plus but not required.