Call Center Representative

Avalonvi; Austin (TX); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Paid training

Career development opportunities

Supportive team environment

Hands-on customer service experience

Performance-based growth opportunities

Job summary

Avalonvi is seeking a friendly and dependable Call Center Representative to assist customers by phone, respond to inquiries, and provide professional support.

This role is ideal for someone with strong communication skills who enjoys helping people and wants to develop experience in customer service, relationship building, and sales support. Training will be provided and you will join a supportive team in a fast-paced environment.

Qualifications

• High school diploma or equivalent required.
• Strong verbal communication and active listening skills.
• Friendly, patient, and professional demeanor.
• Customer-focused attitude.
• Strong problem-solving abilities.
• Comfortable communicating with customers by phone.
• Good organizational and multitasking skills.
• Previous call center, customer service, retail, hospitality, or sales experience is a plus but not required.

Responsibilities

• Answer incoming customer calls professionally.
• Respond to questions about products, services, and promotions.
• Listen to understand customer needs and provide information.
• Recommend products or services based on needs.
• Maintain accurate records of calls and interactions.
• Participate in ongoing training and professional development.

Skills

Verbal communication

Active listening

Customer focus

Problem solving

Multitasking

Organizational skills

Education

High school diploma or equivalent

Job description

About Us

AtAvalonvi, we specialize in strategic, real-world marketing solutionsthat help brands connect with people where it matters most — face toface, in physical spaces, and through impactful brand experiences.Frombrand positioning to on-the-ground campaigns, we bring ideas to lifebeyond screens.

Job Summary

We are seeking a friendly and dependable Call Center Representative to assist customers by phone, respond to inquiries, and provide professional support. This position is ideal for someone with strong communication skills who enjoys helping people and wants to develop experience in customer service, relationship building, and sales support.

Responsibilities

• Answer incoming customer calls in a professional and courteous manner.
• Respond to questions regarding products, services, and promotions.
• Listen carefully to customers and understand their needs.
• Provide accurate and helpful information.
• Assist customers with routine questions and concerns.
• Recommend appropriate products or services based on customer needs.
• Conduct customer follow-ups when additional assistance is needed.
• Assist with customer outreach and lead generation activities.
• Maintain accurate records of calls and customer interactions.
• Communicate recurring customer feedback and concerns to team members.
• Work collaboratively to meet customer service and performance goals.
• Participate in ongoing training and professional development.

Qualifications

• High school diploma or equivalent required.
• Strong verbal communication and active listening skills.
• Friendly, patient, and professional demeanor.
• Customer-focused attitude.
• Strong problem-solving abilities.
• Comfortable communicating with customers by phone.
• Good organizational and multitasking skills.
• Reliable, adaptable, and motivated to learn.
• Previous call center, customer service, retail, hospitality, or sales experience is a plus but not required.

Benefits

• Paid training
• Career advancement opportunities
• Professional development programs
• Supportive team environment
• Hands-on customer service and communications experience
• Performance-based growth opportunities
• Employee recognition programs
• Ongoing mentorship and coaching