Customer Service Representative

Applianceexpresstx; Austin (TX); On-site; USD 21,000 - 25,000; Full time

Benefits offered by this job

Health insurance

Paid time off

401k matching

Job summary

Appliance Express in Austin is seeking a customer-service oriented individual to join our growing team. You will answer a multi-line phone system, schedule customers, and email as needed, while supporting field staff and handling various clerical duties.

We value dependable, punctual team players with strong communication skills and a positive attitude. Starting pay ranges from $15 to $18 per hour, with opportunities for cross-training and internal promotions.

Qualifications

• Maintain a high level of customer service and professionalism with customers.
• Great social/communication skills.
• Team player.
• Dependable and punctual.
• Positive attitude.
• Ability to multitask.
• Computer proficient and detail oriented.

Responsibilities

• Answering a multi-line phone system
• Scheduling customers
• Emailing customers on an as needed basis
• Supporting field staff
• Other clerical/office duties as assigned

Skills

Customer service

Communication

Team player

Multitasking

Detail oriented

Computer literacy

Job description

Appliance Express is one of Austin's largest residential appliance repair companies. We work closely with builders, warranty companies, and manufacturers to ensure that every customer is taken care of promptly and efficiently. We've been in business since 2007 and have been on a steady track of growth ever since. We are judged by our vendors solely on our customer satisfaction ratings. Our belief is that if customer service comes first, all else will follow. We are currently seeking customer-service oriented individuals to join our team!

Responsibilities include:

• Answering a multi-line phone system
• Scheduling customers
• Emailing customers on an as needed basis
• Supporting field staff
• Other clerical/office duties as assigned

Position Requirements:

• Maintain a high level of customer service and professionalism with customers
• Great social/communication skills
• Team player
• Dependable and Punctual
• Positive attitude
• Ability to multitask
• Computer proficient and detail oriented

Benefits Include:

• Health insurance
• Paid time off
• 401k matching

Starting pay is $15-18 hr (depending on experience) with great long term pay potential. We love to cross-train and promote from within! Medical insurance, 401K matching, and paid time off. Hours Monday-Friday 8:00 am to 5:00 p.m.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran

If you require alternative methods of application or screening, please contact the hiring manager directly at [phone]