Customer Service Representative

Vanshomecenter; Auburn (IN); On-site; USD 30,000 - 36,000; Full time

Benefits offered by this job

Health insurance

Paid time off

401(k)

401(k) matching

Competitive salary

Employee discounts

Growth opportunities

Job summary

Van's Home Center is seeking a full-time Customer Service Representative to join our team. You will be the front line for daily customer and vendor interactions, addressing inquiries, tracking orders, notifying pickup, and providing clear, helpful directions to resolve issues.

Ideal candidates are self-motivated, energetic, and maintain composure under pressure while delivering high-quality service. A strong team orientation and dependable work ethic are essential for success at our family-owned

Qualifications

• Minimum two years Customer Service experience.
• High School Diploma.
• Strong written and verbal communication skills.
• Detail-oriented with strong computer skills.
• Positive Attitude.
• Team player who can work independently.
• Able to plan workload efficiently and independently.

Responsibilities

• Receive incoming calls in a professional and courteous manner
• Tracking purchase orders and proactively updating customers on the status of their order
• Notifying customers who are picking up from our store that their order has arrived and schedule pick-up of their order
• Complete necessary paperwork (pick tickets, etc.), return customer calls, and respond to customer inquiries
• Assisting members of the Customer Service team as needed per the direction of the Customer Service Manager

Skills

Customer service

Communication skills

Attention to detail

Computer skills

Team player

Independent work

Education

High School Diploma

Job description

Benefits:

• Health insurance


• Paid time off


• 401(k)


• 401(k) matching


• Competitive salary


• Employee discounts

Van's Home Center is looking for a full-time Customer Service Representative to join our team! As a Customer Service Representative, you are a key member of the team and represent our company through daily contact with customers and other vendors. You will be responsible for addressing varying customer inquiries. Exemplifying our code of values, you show professionalism, respect and courtesy to those you come in contact with daily. This position is right for you if you are self-motivated, energetic, enjoy helping people, and you can stay calm, and provide clear, helpful direction and solutions if customers become frustrated. Ideally, you are driven to provide the highest level of customer service and satisfaction and able to effectively manage a variety of situations on a day-to-day basis.

Responsibilities:

• Receive incoming calls in a professional and courteous manner


• Tracking purchase orders and proactively updating customers on the status of their order


• Notifying customers who are picking up from our store that their order has arrived and schedule pick-up of their order


• Complete necessary paperwork (pick tickets, etc.), return customer calls, and respond to customer inquiries


• Assisting members of the Customer Service team as needed per the direction of the Customer Service Manager

Qualifications:

• Minimum two years Customer Service experience


• High School Diploma


• Strong written and verbal communication skills


• Detail-oriented with strong computer skills


• Positive Attitude


• Team player who can work independently


• Able to plan workload efficiently and independently

Benefits/Perks

• Health Insurance


• 401K With Company Match


• Paid vacation after 6 months of employment


• Employee discount


• Opportunities for growth and pay raises


• Great working environment with a family owned company