Customer Service Representative

Innova Solutions Inc; Atlanta (GA); On-site; USD 23,000 - 25,000; Full time

Benefits offered by this job

Medical & pharmacy coverage

Dental/vision insurance

401(k)

HSA and FSA

Life Insurance

Pet Insurance

Disability insurance

Accident & Critical illness coverage

Pre-paid legal & ID theft protection

Sick time

paid leaves as required by law

Employee Assistance Program

Job summary

Innova Solutions is seeking a Customer Service Representative in Atlanta, GA. This full-time contract role involves handling telephone inquiries, resolving complaints to retain customers, and supporting the Virtual Support Center with loaner devices, troubleshooting, and documenting device compliance.

The ideal candidate has 8+ years of experience and airline domain know-how. The position offers a comprehensive benefits package and a 12-month contract term.

Qualifications

• 8+ years' experience required.
• Airline domain experience preferred.

Responsibilities

• Answer telephone call inquiries.
• Research and resolve complaints to ensure customer retention and satisfaction.
• Provide support for Virtual Support Center to issue loaner devices, troubleshoot OS/app issues, track device compliance, and deliver real-time support.

Skills

Customer service

Telephone support

Complaint resolution

Job description

Innova Solutions has a client that is immediately hiring for a Customer Service Representative.

Position type: Full-time - Contract Duration: 12 Months Location: Atlanta, GA

As a Customer Service Representative, you will:

• Responsible for answering telephone call inquiries.
• Responsible for researching and resolving complaints to ensure customer retention and satisfaction.
• Maintain support for Virtual Support Center to issue loaner devices (to avoid departure delays), trouble shoot operating system and application issues, track and document device compliance and provide in-the-moment support from a myriad of categories.

The ideal candidate will have:

• Required 8+ years' experience.
• Airline domain experience.

Pay Range and Benefits

Pay Range*: Between $17 - $18 per hour

*Pay range offered to a successful candidate will be based on several factors, including the candidate's education, work experience, work location, specific job duties, certifications, etc.

Benefits

• Medical & pharmacy coverage
• Dental/vision insurance
• 401(k)
• Health saving account (HSA) and Flexible spending account (FSA)
• Life Insurance
• Pet Insurance
• Short term and Long term Disability
• Accident & Critical illness coverage
• Pre-paid legal & ID theft protection
• Sick time
• and other types of paid leaves (as required by law)
• Employee Assistance Program (EAP)

About Innova Solutions

Founded in 1998 and headquartered in Atlanta, Georgia, Innova Solutions employs approximately 50,000 professionals worldwide and reports an annual revenue approaching $3 Billion. Through our global delivery centers across North America, Asia, and Europe, we deliver strategic technology and business transformation solutions to our clients, enabling them to operate as leaders within their fields.

Recent Recognitions

• Named One of America's Best Employers for New Grads by Forbes (2024
• Named One of the Best Companies to Work for by U.S. News & World Report (Private Companies List, 2024-2025)
• One of the Largest IT Staffing Firms in the US - Ranked #3 by Staffing Industry Analysts (SIA, 2024)
• One of the Largest Staffing Firms in the US - Ranked #13 by Staffing Industry Analysts (SIA, 2024; includes Innova Solutions, Volt, & HireGenics)
• Named One of the Top Ten Private Companies in Atlanta by the Atlanta Business Chronicle (2023)
• One of the Largest Certified Minority Business Enterprises (MBEs) in the United States (NMSDC, 2024)
• AWS Advanced Tier Services Partner with 100+ certifications

Website: https://www.innovasolutions.com/

Innova Solutions offers a referral bonus for qualified Ambassadors who refer eligible referrals. Submit referrals at https://innovasolutions.workllama.com/atsuser/anonreferafriend and earn $250-$1,000 per referral.

Innova Solutions is an Equal Opportunity Employer and prohibits any kind of unlawful discrimination and harassment. Innova Solutions is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment on the basis of race, color, religion or belief, national origin, citizenship, social or ethnic origin, sex, age, physical or mental disability, veteran status, marital status, domestic partner status, sexual orientation, or any other status protected by the statutes, rules, and regulations in the locations where it operates.

If you are an individual with a disability and need a reasonable accommodation to assist with your job search or application for employment, please contact us at [emailprotected] or [phone]. Please indicate the specifics of the assistance needed.

Innova Solutions encourages all interested and qualified candidates to apply for employment opportunities.

Innova Solutions (HireGenics/Volt) does not discriminate against applicants based on citizenship status, immigration status, or national origin, in accordance with 8 U.S.C. § 1324b. The company will consider for employment qualified applicants with arrest and conviction records in a manner that complies with the San Francisco Fair Chance Ordinance, the Los Angeles Fair Chance Initiative for Hiring Ordinance, and other applicable laws.

By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Innova Solutions and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at Privacy Policy - innovasolutions.

Soni Kumari 612-594-8079 [emailprotected]