Customer Service Representative

The Aaron's Company, Inc.; Atlanta (GA); On-site; USD 12,000; Part time

Job summary

A leading company in the sales and lease-to-own retail industry is seeking a Customer Service Representative in Atlanta. This role involves handling inbound support calls, emails, and chats, resolving customer issues and providing high-quality service. With a focus on customer satisfaction, the position offers competitive pay, flexible schedules, and a range of benefits.

Benefits

Sundays off

Employee assistance program

Employee purchase program with exclusive discounts

Physical and financial well-being programs

Tuition reimbursement

401(k) plan with contribution matching

Paid time off, including vacation days, sick days, and holidays

Qualifications

• 3 years of customer service in a call center environment preferred, 1 year required.
• High School Diploma required.
• Advanced technical and communication skills are essential.

Responsibilities

• Answer inbound calls, creating issue tickets and documenting all details.
• Resolve or escalate email issues as presented.
• Produce high quality and high quantity of call resolutions.

Skills

Advanced technical knowledge

Advanced communication skills

Advanced customer service skills

Advanced call center skills

Education

High School Diploma

College degree in Information Technology or Technical college degree preferred

Job description

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We are Aaron’s - an industry leader in the sales and lease-to-own retail industry known for quality brand names and superior customer service. We provide our team members the opportunity to reach their full potential in a team-oriented, high-energy, recognition-based environment with competitive pay and benefits. This is much more than a job – it is a career with purpose.

Customer Service Representative

The salary range for this role is $12 per hour*

Summary: This role answers all inbound support calls, emails, and chats presented. This position resolves any customer support issues and escalates any technical issues to a Technical Support Analyst as needed. This position also updates documentation regarding issue troubleshooting and resolution.

Duties And Responsibilities

• Answer inbound calls, creating issue ticket and documenting all issue details. Update ticket detail as needed until issues are closed.
• Able to consistently produce high quality and high quantity of call resolution based on advanced system knowledge. This is demonstrated by supervisor observation as well as department skills testing.
• Handle, document , and resolve or escalate any email issues presented
  
  

Education And Experience

• 3 years of customer service in a call center environment preferred, 1 year required.
• High School Diploma required.
• College degree in Information Technology or Technical college degree preferred.
  
  

Required Skills

• Advanced technical knowledge.
• Advanced communication & customer service skills.
• Advanced call center skills.
• This is a non-exempt role, paid an hourly wage. This is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee’s pay position within the salary range will be based on several factors including, but limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, any collective bargaining agreements, and business or organizational needs. Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, or any other form of compensation that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.
  
  

Aaron’s Total Rewards

Benefits

Our team members are our greatest asset. As an expression of our appreciation, Aaron’s is proud to offer outstanding career training, competitive performance incentives, excellent advancement opportunities, and a distinctive benefits package which includes:

• Sundays off
• Employee assistance program
• Employee purchase program with exclusive discounts
• Physical and financial well-being programs
• Tuition reimbursement
• Employee Business Resource Groups
• 401(k) plan with contribution matching
• Paid time off, including vacation days, sick days, and holidays
• Life and disability insurance
• Medical, dental and vision insurance
• Paid paternal leave
• Pay on Demand
• Benefits vary based on full- and part-time employment status.
  
  

Note that the pay range provided above is the lowest to highest rate we in good faith believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee’s pay position within the salary range will be based on several factors including, but not limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, any collective bargaining agreements, and business or organizational needs.

About Aaron’s

At Aaron’s we offer sales and lease-to-ownership of specialty items including furniture, consumer electronics, home appliances, and accessories throughout the United States and Canada. Our customers shop at Aaron’s for the same reason you should choose us for the next step in your career – our ability to positively influence people’s lives. If you are looking for a company with the passion and dedication to make a difference in the lives of customers and team members alike, join us today.

Aaron’s is committed to creating a diverse and inclusive work environment, celebrates our team members’ differences, and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, pregnancy, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, military duty, gender expression, genetic information, or any other protected class. Candidates who require accommodation during the recruitment process should contact [e-mail].

Aaron’s is an Equal Opportunity Employer.

#Indeed-Full-Time

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Part-time

Job function

• Job function

  Other

• Industries

  Retail

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