Customer Service Representative

Mechanics Bank-Ohio; Ashland (OH); On-site; USD 32,000 - 42,000; Full time

Job summary

Mechanics Bank-Ohio is seeking a Customer Service Representative in Mansfield, Ohio. The role focuses on delivering excellent customer service at the teller window, processing transactions efficiently, and ensuring accuracy in cash handling while maintaining security standards.

Ideal candidates will have a high school education or GED, prior CSR and cash handling experience, and strong communication skills to assist customers and support branch operations.

Qualifications

• High School diploma or GED required; completion of CSR training preferred.
• Prior CSR experience and cash handling experience.
• Proficient with Microsoft Office and bank computer systems; strong customer service skills.

Responsibilities

• Provide banking services at the teller window, including processing transactions and handling cash.
• Sell money orders, cashier's checks, and traveler's checks; accept stop payments as needed.
• Follow bank security and operational procedures; clearly communicate policies to customers.
• Balance daily transactions and verify cash totals; perform vault duties or other duties as assigned.

Skills

Accuracy

Adaptability

Customer oriented

Communication (Written)

Communication (Oral)

Working Under Pressure

Detail Oriented

Organized

Teamwork

Coachable

Stability

Education

High School education or GED

Tools

Microsoft Office

Job description

About the Organization At Mechanics Bank, it's all about people. That phrase encompasses both our loyal customers and the wonderful people we employ.

Open Date 8/18/2026

Category Customer Service

Position Customer Service Representative

Position Summary

Consistently practices and demonstrates a spirit of helpfulness in servicing the banking needs of our customers. Processes banking transactions in an efficient and professional manner, making every effort to exceed customer expectations and strengthen client relationships.

Essential Functions

Reasonable Accommodations Statement

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

Essential Functions Statement(s)

• Demonstrates excellent customer service and professionalism at all times with both internal and external customers.
• Services customers at the window by receiving funds; processing transactions via the computer terminal and paying out funds as required. Sells money orders, cashier's checks, and traveler's checks; accepts stop payment orders.
• Follows bank security and operational procedures.
• Clearly communicates policies and product information to customers.
• Balances daily transactions; verifies cash totals and handles other various duties behind the teller line.
• Completes additional work responsibilities (e.g., ATM balancing, vault duties, supervisory override authority, etc.) as assigned by the Branch Manager.

Position Qualifications

• Accuracy - Ability to perform work accurately and thoroughly.
• Adaptability - Ability to adapt to change in the workplace.
• Customer Oriented - Ability to take care of the customers' needs while following company procedures.
• Communication, Written - Ability to communicate in writing clearly and concisely.
• Communication, Oral - Ability to communicate effectively with others using the spoken word.
• Working Under Pressure - Ability to complete assigned tasks under stressful situations.
• Detail Oriented - Ability to pay attention to the minute details of a project or task.
• Organized - Possessing the trait of being organized or following a systematic method of performing a task.
• Teamwork - Ability to working collaboratively with a group of people in order to achieve a common goal.
• Coachable - Open to feedback, accepts personal responsibility for continuous improvement.
• Stability - Maintains an even temperament, and consistently functions as a positive role model.

Position Requirements

SKILLS & ABILITIES

• Education : High School education or GED equivalent
• Experience : Successful completion of in-house initial CSR training program
• Previous CSR experience
• Previous cash handling/customer service experience
• Computer Skills : Proficient in Microsoft Office products and other bank computer systems.

Other Requirements

• Commitment to the Mechanics' vision, mission, and guiding principles
• Commitment to professional growth and development by participating in bank-sponsored growth opportunities.
• Customer service aptitude
• Professional attitude and appearance
• Works courteously and cooperatively with others
• Meticulous in work ethic, attending to details in organization and completion of tasks

Exempt/Non-Exempt Non-Exempt

Full-Time/Part-Time Full-Time

Shift Days

Keywords Customer Service, Teller, money handling, front desk

City Mansfield

State Ohio

EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.

This position is currently accepting applications.