Customer Service Representative

S-and-J-Plumbing; Arlington Heights (IL); On-site; USD 27,552 - 48,216; Full time

Benefits offered by this job

Medical, Dental & Vision Insurance

401(k) with 5% company match

Paid Time Off

Paid Training

Career growth opportunities

Team-oriented culture

Job summary

S&J Plumbing in Arlington Heights, IL is seeking a Customer Service Representative to be the first point of contact for customers, turning inbound calls into scheduled service appointments and delivering a top-tier experience.

The ideal candidate has 3+ years in customer service, strong communication, and comfort with CRM systems. We offer a supportive, family-oriented culture with insurance, 401(k) matching, PTO, and paid training.

Qualifications

• 3+ years of customer service experience, call center or high-volume environment preferred.
• Experience handling multi-line phone systems.
• Strong computer skills including CRM systems and data entry.
• Excellent communication and listening skills.
• Highly organized with attention to detail and follow-through.
• Ability to build trust and connect with customers quickly.
• Military experience welcomed and valued.

Responsibilities

• Answer inbound calls and schedule plumbing service appointments.
• Use proven call scripts with a natural, personable tone.
• Build rapport with customers and create a positive first impression.
• Accurately enter and update customer information in our system.
• Communicate effectively with dispatch and internal teams.
• Handle customer concerns with professionalism and empathy.
• Support outbound calling to follow up and maximize bookings.
• Participate in ongoing training and coaching to improve performance.

Skills

Customer service

Communication

Multi-line phone systems

CRM systems

Typing / data entry

Tools

Nexstar

ServiceTitan

PSP

Job description

Customer Service Representative (CSR)
Arlington Heights, IL

Turn conversations into opportunities—and build a career you’re proud of.

At S&J Plumbing, we’re not just answering phones—we’re creating exceptional customer experiences from the very first call. If you’re a motivated, people-focused professional who thrives in a fast-paced environment and loves helping others, this is your chance to join a growing, family-oriented company that truly invests in its team.

We believe happy employees create happy customers, and we back that up with real support, strong culture, and opportunities to grow. If you’re ready to be part of a team that values your contribution and helps you build a long-term career, we want to hear from you.

Pay & Benefits

• $20-$35/hour(based on experience)
• Medical, Dental & Vision Insurance - we cover 80% of premiums for you and your family
• 401(k) with 5% company match
• Paid Time Off - up to 2 weeks + paid holidays
• Paid Training - Nexstar, ServiceTitan, PSP, and ongoing development
• Clear career growth opportunities
• Supportive, team-first culture with a fun, relaxed atmosphere

What You’ll Do

As a Customer Service Representative, you’ll be the first point of contact for our customers - turning inbound calls into scheduled service appointments while delivering a top-tier customer experience.

• Answer inbound calls and schedule plumbing service appointments
• Use proven call scripts while maintaining a natural, personable tone
• Build rapport with customers and create a positive first impression
• Accurately enter and update customer information in our system
• Communicate effectively with dispatch and internal teams
• Handle customer concerns with professionalism and empathy
• Support outbound calling efforts to follow up and maximize booking opportunities
• Participate in ongoing training and coaching to improve performance

What We’re Looking For

• 3+ years of customer service experience(call center or high-volume environment preferred)
• Experience handling multi-line phone systems
• Strong computer skills (CRM systems, typing, data entry)
• Excellent communication and listening skills
• Highly organized with strong attention to detail and follow-through
• Ability to build trust and connect with customers quickly
• Positive, driven attitude in a fast-paced, goal-oriented environment
• Team player with a competitive edge and desire to succeed
• Flexibility and adaptability
• Military experience welcomed and valued

Who We Are

At S&J Plumbing, our culture is built on four core values:

• Integrity - We do the right thing, every time
• Professionalism - We show up prepared and perform at a high level
• Accountability - We own our actions and results
• Family - We support our team and treat customers like our own

Why S&J Plumbing?

This isn’t just another customer service job- it’s a career path. Here, your work directly impacts the success of the company, and your growth matters. You’ll be part of a team that values your voice, rewards your performance, and gives you the tools to succeed.

S&J Plumbing is an Equal Opportunity Employer