Customer Service Representative

Tri City Glass & Door Inc; Appleton (WI); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Employee Stock Ownership Plan (ESOP)

Health, Dental, Vision

401(k) with generous employer match

Paid Time Off (PTO)

Short and Long-Term Disability

Paid holidays

Flex Saving Account (FSA)

Health saving account (HSA)

Life insurance

Company discounts

Employee referral bonus

Employee assistance program

Job summary

Tri City Glass & Door Inc is seeking a Customer Service Representative to join our Auto Glass department. You will coordinate repairs and replacements, schedule installations, and manage orders while acting as the primary liaison between customers and field technicians.

The role emphasizes strong communication, teamwork, and accuracy, with comprehensive training provided and opportunities in our ESOP environment.

Qualifications

• Experience in customer service and a track record of effective communication.
• Ability to coordinate schedules, quotes, and orders with accuracy.
• Proficiency with Microsoft Outlook, Word and Excel, plus basic math skills.

Responsibilities

• Coordinate repair and replacement services and schedule installations.
• Serve as the primary contact for customers and field technicians.
• Process orders, maintain customer records, and generate daily work orders for installers.
• Complete invoicing promptly to ensure timely billing and funds receipt.
• Maintain inventory records and apply discount schedules as directed by management.
• Communicate customer needs and concerns clearly and address installation questions before work begins.
• Work professionally in appearance and attitude; perform other duties as assigned.

Skills

Customer service

Communication skills

Microsoft Outlook

Microsoft Excel

Teamwork

Multitasking

Education

High School Diploma or equivalent

Tools

Microsoft Word

Job description

Join Our Team and Own a Piece of the Future

Are you ready to take the next step in your career and become a part-owner of an innovative company? We are looking for enthusiastic individuals to join our team, and no prior experience is necessary! We provide comprehensive training to ensure your success. This is your chance to grow with us and share in the rewards of our collective success.

Summary

The Customer Service Representative is responsible for delivering exceptional customer service by coordinating repair and replacement services, scheduling installations, processing orders, maintaining customer records, and serving as the primary point of contact for customers and field technician in the Auto Glass Department.

Essential Duties and Responsibilities

• Have knowledge of products, procedures, and equipment needed to complete each installation, with above average attention given to the required safety standards, being sure to seek assistance when necessary.


• Serve as the primary communication link between customers, installers, and department personnel to ensure accurate and timely project execution.


• Schedule installations and coordination assignment to maximize efficiency while maintain high customer service standards.


• Accurately quote prices, schedule work, answer overflow calls, order products as required or instructed by manager, and generate daily work orders for the installers.


• Complete all invoicing in a timely manner to ensure no delay in billing or receipt of funds from customers.


• Maintain customer accounts with discount schedules as determined by the sales and department manager.


• Keep accurate and organized inventory records.


• Understand and address customer needs; including but not limited to any concerns the customer may have regarding installation before it begins.


• Be professional at all times in both appearance and attitude.


• Perform other duties as assigned.


• Required to wear and use Personal Protective Equipment per Tri City Glass & Door and contractor policies.

Qualifications

• High School Diploma or equivalent.


• Basic math skills necessary.


• Experienced in customer service experience, a minimum of two years.


• Ability to work well in teams and independently.


• Ability to prioritize and multitask.


• Strong written and verbal communication skills.


• Proficiency with Microsoft Outlook, Work, and Excel.


• Experience in construction, service scheduling, automotive, or glass industry preferred.


• Ability to work in a fast-paced environment with frequent interruptions and changing priorities.


• Ability to sit, stand, and use a computer for extended periods of time.

Work Environment

The work environment will be in an office/shop setting environment.

Benefits

• Employee Stock Ownership Plan (ESOP)


• Health, Dental, Vision


• 401(k) with a generous employer match


• Paid Time Off (PTO)


• Short and Long-Term Disability


• Paid holidays


• Flex Saving Account (FSA)


• Health saving account (HSA)


• Life insurance


• Company discounts


• Employee referral bonus


• Employee assistance program

EEO STATEMENT

Tri City Glass & Door is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, sex, national origin, age disability or any other status protected by law. We will provide reasonable accommodation to qualified individuals with disabilities.